A Literature-based Derivation of a Meta-framework for IT Business Value

Seufert, Sarah; Wulfert, Tobias; Wernsdörfer, Jan Eric; Schütte, Reinhard

doi:10.5220/0010447702910302

Cited by 3 publications

(4 citation statements)

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“…Based on this study [19], to assess the overall business value of the IT system, each impact must be measurable and transformed to monetizable assets, such as return of investment (ROI) measurement, by which the entire benefit of the IT system may be determined. This proves that the cost benefit analysis (CBA) we conducted in this study is appropriate.…”

Section: Discussionmentioning

confidence: 99%

“…This study has limitations because it only relies on secondary data, namely the annual financial statements of the company where in the financial statements it is still very difficult to identify the financial value that is really specifically generated from information technology investment. This happens because the majority of investments in information systems are intangible, evaluating them is challenging [19]. Furthermore, there is frequently a significant lag between the moment of investment and the time when earnings are made.…”

Section: Discussionmentioning

confidence: 99%

“…As including: Return on investment (ROI), Net present value (NPV), Payback period (PP) and Benefit cost ratio (BCR). This aggregated impact structure enables the definition of a single overarching target parameter, such as ROI, by which the entire benefit of the IT system may be measured [19]. Consider a project that has both intangible and tangible benefits; the basis of CBA is benefit analysis using previous information about IT requirements and implementation [7].…”

Section: Theoretical Backgroundmentioning

confidence: 99%

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Analysis of the Benefits of SAP S/4 HANA Cloud IT/Is Investment in the Case of PT XYZ

Sintya,

Estiyanti,

Putra

et al. 2023

IJEMS

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PT XYZ is one of the largest telecommunication companies in Indonesia. In 2020, PT XYZ implemented a digital transformation to increase its excellence by investing in industry telecommunication and information systems (IT/IS) enterprise resource planning software called SAP (System Application and Processing) S/4 HANA Cloud. The study aims to analyze the benefits of these IT investments made in PT XYZ. The results are carried out using the Comparative Analysis of Financial Statements followed by Business Value and Financial Feasibility Analysis and the Cost Benefit Analysis (CBA) method between 2018 and 2021. It can be revealed that the SAP S/4 Hana Cloud investment benefits the company's operations, which are identified in the form of 5 sub-categories that fall into required categories based on Ranti's Generic IT/IS Business Value.

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Section: Theoretical Backgroundmentioning

confidence: 99%

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Analysis of the Benefits of SAP S/4 HANA Cloud IT/Is Investment in the Case of PT XYZ

Sintya,

Estiyanti,

Putra

et al. 2023

IJEMS

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“…Performance, therefore, relates to an understanding of how an organization is able to conduct its operations such that it leads to success (Chatterjee et al, 2021;Mithas et al, 2011). It has long been accepted in the literature that digital services combined with other organizational resources have a positive impact on company performance (e.g., Bharadwaj, 2000;Chuang & Lin, 2015;Powell & Dent-Micallef, 1997;Seufert et al, 2021;Wade & Hulland, 2004), but there is no consensus as to which performance indicators best describe that performance (Gellweiler & Krishnamurthi, 2021). Although the focus of research has long been on financial performance (Gellweiler & Krishnamurthi, 2021;Kohli & Grover, 2008;Ong & Chen, 2014), it is generally accepted that the performance of digital services cannot be measured from financial perspectives alone (Priambodo et al, 2021).…”

Section: Digital Service Performancementioning

confidence: 99%

The View of IT-Consuming Firms on the Key Digital Service Capabilities of IT-Producing Firms

Sore

Saunila

Ukko

2022

IJIKM

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Aim/Purpose: This study focuses on the connection between IT-producing firms’ digital service capabilities and the digital service performance of IT-consuming firms, especially online shop operators. Background: The acquisition and integration of knowledge regarding digital service capabilities and performance can increase the level at which employees assimilate information, organize with IT-consuming firms, and cooperate with them to develop the delivery of services and customize services to fill their needs. Exploring capabilities that may enable this process is a prerequisite for all businesses offering digital services and, thus, an engrossing and ongoing interest of practitioners and scholars. However, there is a lack of research on the relationship between IT-producing firms’ digital service capabilities and the digital service performance of IT-consuming firms in the business-to-business (B2B) context. Methodology: The study builds on a survey conducted among small firms that have an online shop in use and are located in Finland. Contribution: The study offers empirical evidence for the capabilities valued by IT-consuming firms, providing a model for IT-producing firms to use when deciding on a future focus. The study was executed in a B2B setting from the viewpoint of online shop operators, presenting a novel understanding of influential digital service capabilities. Findings: Adaptability, determined by capabilities related to utilizing information gained via the integration of a digital product into other digital tools (e.g., marketing, personalization, and analytics), statistically significantly affects all three aspects of an IT-consuming firm’s digital service performance (financial, operational, and sales). Another product capability, availability, which includes aspects such as security, different aspects of functioning, and mobile adaptation, affects one aspect of digital performance, namely operational. The results also suggest that the role of service process-related capabilities in determining service comprehensiveness significantly influences two aspects of IT-consuming firms’ digital service performance: financial (negative effect) and operational (positive effect). The results show that the capabilities associated with the relationship between the producing firm and the consuming firm do not affect IT-consuming firms’ performance to the same extent. Recommendations for Practitioners: The study results suggest that IT-producing firms should concentrate on leveraging service comprehensiveness, as there has been a shift in the B2B context from merely selling a digital product and associated services. It seems that usability-related issues are now taken for granted, and the emphasis is on features that support the use of information to create value. Recommendation for Researchers: The results contribute to the capabilities literature by showing that the shift in focus from technical product-related capabilities to relationship-related capabilities is not yet evident among small online store operators. Impact on Society: In addition to offering tools with different integration possibilities, supporting IT-consuming firms in making the most of the possibilities would be very helpful. Future Research: The comprehension of the relationship between digital service capabilities and digital service performance would benefit from future research that takes into account additional control variables. The theoretical model of this study can be further studied by using other performance measures, such as market performance, as dependent variables.

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