A literature review of conflict communication causes, costs, benefits and interventions in nursing

Brinkert, Ross

doi:10.1111/j.1365-2834.2010.01061.x

Cited by 107 publications

(80 citation statements)

References 93 publications

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“…However, in a review it was found that nursing students, or recent nursing graduates, often lacked knowledge in the following areas: communication, leadership, organisation, critical thinking, specific situations, and stress management. [2] These competences are in line with questions used in our study. One possible explanation for why nursing students and registered nurses rated their competence in management of conflict in a similar way could be that nursing students have theoretical competence in managing conflict and believe that this will stand them in good stead for the future.…”

Section: Discussionsupporting

confidence: 53%

“…[3] Research within this area has often focused on the concept of conflict management style. [2,7,8] Conflict management styles are complex, and we may use one style more than others. However, the style we use depends on the situation and the participants involved in a particular conflict.…”

Section: Cmc and Nursingmentioning

confidence: 99%

“…[1,2] In nursing education, attention should therefore be focused on conflict management ability, in order to deal with the often complex practice of healthcare. [3,4] 1.1 Background 1.1.1 Definition of conflict There is no uniform definition of the concept of conflict, but conflicts are always present within the individual, between individuals and within an organisation; [5] and healthcare settings are no exception to this.…”

Section: Introductionmentioning

confidence: 99%

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Self-reported conflict management competence among nursing students on the point of graduating and registered nurses with professional experience

Leksell

Gardulf

Nilsson³

et al. 2015

JNEP

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Self-reported conflict management competence among nursing students on the point of graduating and registered nurses with professional experience. ABSTRACT Objective: It has been shown that specific competence is necessary for preventing and managing conflicts in healthcare settings. The aim of this descriptive and correlation study was to investigate and compare the self-reported conflict management competence (CMC) of nursing students who were on the point of graduating (NSPGs), and the CMC of registered nurses (RNs) with professional experience. Methods: The data collection, which consisted of soliciting answers to items measuring CMC in the Nurse Professional Competence (NPC) Scale, was performed as a purposive selection of 11 higher education institutions (HEIs) in Sweden. Three CMC items from the NPC Scale were answered by a total of 569 nursing students who were on the point of graduating and 227 RN registered nurses with professional experience. Results: No significant differences between NSPGs and RNs were found, and both groups showed a similar score pattern, with the lowest score for the item: "How do you perceive your ability to develop the group and strengthen competence in conflict management and problem-solving, based on knowledge of group dynamics?". RNs with long professional experience (>24 months) rated their overall CMC as significantly better than RNs with short (<24 months) professional experience did (p = .05). NSPGs who had experience of international studies during their nursing education reported higher CMC, compared with those who did not have this experience (p = .03). RNs who reported a high degree of utilisation of CMC during the previous month scored higher regarding self-reported overall CMC (p < .0001). Conclusions: Experience of international studies during nursing education, or long professional experience, resulted in higher self-reported CMC. Hence, the CMC items in the NPC Scale can be suitable for identifying self-reported conflict management competence among NSPGs and RNs. Journal of Nursing Education and

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Section: Discussionsupporting

confidence: 53%

Section: Cmc and Nursingmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Self-reported conflict management competence among nursing students on the point of graduating and registered nurses with professional experience

Leksell

Gardulf

Nilsson³

et al. 2015

JNEP

View full text Add to dashboard Cite

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“…Work environments which offer members a sense of acceptance and connectedness positively impact patient care and nurse retention rates [43][44][45] . Building communities which emphasize these elements can help promote a cooperative orientation which encourages constructive conflict management when issues do arise.…”

Section: Collegialitymentioning

confidence: 99%

Licensed Practical Nurses becoming Registered Nurses: Conflicts and responses that can help

Gordon¹,

Melrose

Janzen³

et al. 2013

Clinical Nursing Studies

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This article describes findings from a qualitative research project designed to understand the professional socialization experiences of Licensed Practical Nurses attending university to transition to the role of Registered Nurse. Findings revealed that this group of nursing students believed (Licensed Practical Nurse) LPN's were not respected, that their nursing knowledge as LPN's was not acknowledged and that it was challenging for them to feel a sense of belonging with the RN community. These insights have implications for practicing (Registered Nurse) RN's as student nurse groups are now including more Licensed Practical Nurses. Responding with reflection, communication and collegiality can offer important help to LPN to RN students.

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“…Quality care and patient safety are threatened when health care providers are burdened by stressful ethical conflicts that erode interpersonal trust, compromise working relationships, and fragment care. 1,24,[39][40][41][42][43][44][45] Furthermore, these compromised relationships increase patients' mortality and morbidity 44,46,47 and organizational costs. 41,48 Ethical conflicts can also delay treatment decisions 4 and increase the risk for family conflict.…”

Section: Study Procedures and Data Collectionmentioning

confidence: 99%

Screening Situations for Risk of Ethical Conflicts: A Pilot Study

Pavlish¹,

Hellyer²,

Brown-Saltzman³

et al. 2015

American Journal of Critical Care

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A closed-book, multiple-choice examination following this article tests your under standing of the following objectives:1. Describe the impact of ethical conflict in the intensive care unit (ICU) for patients, families, and health care workers. 2. Describe risk factors and early warning signs of potential ethical conflicts with ICU patients. 3. Explain key results of ethical risk factor screening for critical care nurses. Results Older patients with multiple comorbid conditions and aggressive treatments were frequently assessed to be at risk for ethical conflicts. Nurses who witnessed patients' suffering and deterioration were likely to initiate the screening process. The most prominent family risk factors included unrealistic expectations and adamancy about treatment. The most prominent early indicators were signs of patients' suffering, unrealistic expectations, and providers' own moral distress. High-risk situations averaged a greater number of risk factors and early indicators than did medium-and low-risk situations. Certain risk factors featured prominently in high-risk situations. Conclusions A phenomenon of shared suffering emerged from the study and signifies the importance of relational strategies such as routine family conferences and ethics consultation.

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A literature review of conflict communication causes, costs, benefits and interventions in nursing

Abstract: Nurse managers can support themselves and others in working through conflict by normalizing conflict, employing proven proactive and reactive interventions and by helping to build integrated conflict management systems.

Cited by 107 publications

References 93 publications

Self-reported conflict management competence among nursing students on the point of graduating and registered nurses with professional experience

Self-reported conflict management competence among nursing students on the point of graduating and registered nurses with professional experience

Licensed Practical Nurses becoming Registered Nurses: Conflicts and responses that can help

Screening Situations for Risk of Ethical Conflicts: A Pilot Study

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