A logistic multilevel model for civic engagement and community group impact in the digital age

Use of Social Media in Citizen-Centric Electronic Government Services

“…,Al- Kaabi et al (2017),Ashby et al (2015),Bennett and Manoharan (2017),Bodker and Zander (2015),Bonson et al (2015),Bonson et al (2017),Dwivedi et al (2017a),Fink (2011),Goncalves et al (2015),Halpern (2012),Hepburn (2014),Kaigo and Okura (2016),Kim and Kleinschmit (2012),Levy et al (2013),Liden and Larsson (2016),Liu and Yuan (2015),Mawela (2017),Medaglia and Zheng (2017),Medaglia and Zhu (2017), Mejabi and Fabgule (2014), Missingham (2011), Mossberger et al (2013), Pardo et al (2011), Reddick et al (2017b), Vicente and Novo (social media services is the effective means to enhance citizens' perceptions of the government transparency in the government. Transparency can be ensured when governments do everything by taking their citizens into confidence and by having their opinions on every critical decision-making processes Al-Jamal and Abu-Shanab (2016), Al-Kaabi et al (2017), Bargh et al (2014), Bergquist et al (2017), Bertot et al (2012), Bonson et al (2012), Boughzala et al (2015), Bundin and Martynov (2016), Dwivedi et al (2017a)media channels can foster citizens' awareness and trust on to government initiatives Al-Jamal and Abu-Shanab (2016), Chatfield and Brajawidagda (2014), Ceron and Negri (2016), Chhabra et al (2013), Cho et al (2012), Ganim and Kamruzzaman (2014), Goncalves et al (2015), Joshi and Rosenfield (2013), Kavanaugh et al (2012), Park et al (2014), Shah and Lim (2011), Tsui et al (2010a), Tsui et al (2010b) of the perceived benefits of the social network use in e-government.…”

Engagement in HCI

“…The need to understand users and their interactions with technology has motivated a turn towards 'user experience' within HCI and design (McCarthy and Wright 2004). The concept of user engagement has been employed to understand user experience (McCarthy and Wright 2004), motivate students (Fredricks et al 2004), analyse interaction online Thomas et al 2016), guide autonomous systems (Bohus and Horvitz 2009a), and to appraise technologies for wellbeing, civil services, social networks, and more (Jung and Lee 2016;Kim and Kleinschmit 2012;Linnemeier et al 2012;Wiezer et al 2013).…”

“…Civic Engagement. Civic engagement is a broad field of research, encompassing e-government, citizen sensing projects, gendered engagement in STEM subjects, community-based activism, and the generation of social capital (Kim and Kleinschmit 2012). Definitions of civic engagement have been proposed by a number of authors (Farnham et al 2012;Nepal et al 2012;Park 2006;Taylor et al 2012).…”

Utilizing social media to improve local government responsiveness

“…Most of the work extols the potential of streamlining operations / cost savings / transparency leveraged by the introduction of technology to existing government programs and services, which is often too great to ignore, for both citizens and their elected officials [16,1]. The question for the government becomes, "what data do we need to collect and how can we use it to improve services?"…”