A longitudinal study of e-government maturity

Abstract

We assembled a panel data set for the period 2002-2008 and fitted a mixed-effects regression model to study how the maturity of e-Government around the globe was influenced by changing levels of affluence, information communication technology (ICT) infrastructure, human capital, and governance. We found that e-Government matured faster with rising affluence (in terms of gross domestic product (GDP) per capita) and improvements in ICT infrastructure. Human capital and the quality of governance had no significant effect on e-Government maturity. The results suggest that a high level of e-Government maturity can be attained purely through investment in ICT infrastructure, without substantial changes to human capital or governance.

The Readiness for Moving toward Digital Thailand — A Case Study

“…The human capital of a country reflects the extent to which the population is literate and has attained an adequate level of education [17]. Information literacy, which is the ability to effectively use digital media to access, create, manage and evaluate information, plays an important role in today's digital society [18].…”

Indicators and Metrics for E-Government Maturity Model in Croatia

“…According to Das et al (2016), previous research on e-government conceptualized maturity by using an evolutionary approach: e-government is seen to progress through a series of stages as a function of integration and complexity, or as a function of increasing levels of online activity and customer centricity. E-government maturity models (Andersen et al 2011) have historically drawn upon stage classifi cation in diff erent academic fi elds: soft ware process improvement (example: Capability Maturity Model), business economics (example: Product Life Cycle) and information systems (example: Growth Model).…”

Multi-Dimensional Nature of e-Government: Towards Adaptive e-Government Models

“…Although there are varying definitions of e-Government, all of them converge that e-Government involves the utilisation of ICTs to provide meaningful public services to citizens and businesses so that individuals, regardless of their status, participate in governance value chains and platforms [1,3]. E-Government principally sits at the perimeter of public administration and information systems with one leg in each space of the fields seeking their identity in the phase of multidisciplinary fields [13]. Contemporary adaptive eGovernment focuses on three main arenas: adaptive and improved service provision (e-service delivery), e-democracy (digital democracy) and participation of citizens/businesses in the governance processes (eparticipation) [1,2].…”

“…Everywhere where it is implemented, e-Government continues evolving and when it is adequately developed, it has multi-modal access platforms and displays content in different formats exploring the best that contemporary multimedia has to offer [13]. Further, fully developed eGovernment solutions provide bi-directional flow of information to the extent where there is synchronous interaction between government agents and e-Government consumers (citizens and businesses).…”