A market approach to social value co-creation: Findings and implications from “Mageires” the social restaurant

Σιγάλα, Μαριάννα

doi:10.1177/1470593118772208

Cited by 50 publications

(33 citation statements)

References 59 publications

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“…Many other specialized topics also warrant research within the domain of COVID-19. For example, the social entrepreneurship has been booming in tourism during the last decade (Sigala, 2019) for several reasons including the 2008 economic recession. COVID-19 has boosted such tourism social ventures aiming to create social value, solve social problems created by the COVID-19 and provide help to people in need (e.g.…”

Section: Conclusion: What Is More and What Is Nextmentioning

confidence: 99%

Tourism and COVID-19: Impacts and implications for advancing and resetting industry and research

Σιγάλα

2020

Journal of Business Research

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Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre-including this research content-immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active.

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Section: Conclusion: What Is More and What Is Nextmentioning

confidence: 99%

Tourism and COVID-19: Impacts and implications for advancing and resetting industry and research

Σιγάλα

2020

Journal of Business Research

Self Cite

1,676

1,138

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“…Despite the ongoing interest and advancements in value cocreation (e.g., McColl-Kennedy et al 2012; Sweeney, Danaher, and McColl-Kennedy 2015; Vargo and Lusch 2016), there is much to learn about the interdependent nature of value cocreation and its impact on nonreferent and referent beneficiaries, as their interdependencies are constituted in self-adjusting systems. Much value research tends to portray cocreation as dyadic, reciprocal, and often exchange-based (Ballantyne and Varey 2006; Fitzpatrick et al 2015; Grönroos and Voima 2013) and/or acknowledges that “value is cocreated with others through multi-party interactions” (Frow and Payne 2018, p. 67) in service systems (Frow and Payne 2018; Sigala 2019). However, the focus remains restricted to the referent beneficiary view of value outcomes (Beirão, Patrício, and Fisk 2017; Vargo and Lusch 2016), remaining largely silent regarding the value outcomes for nonreferent beneficiaries involved in complex value cocreation that may occur within or beyond market exchanges.…”

mentioning

confidence: 99%

Shifting Arrays of a Kaleidoscope: The Orchestration of Relational Value Cocreation in Service Systems

Kelleher

O’Loughlin

Gummerus

et al. 2019

Journal of Service Research

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The predominant value discourse among scholars characterizes value cocreation as involving multiple actors at the micro-, meso-, and macrolevels in service systems. This research contributes to the knowledge of the interdependencies among multiple resource-integrating actors and value outcomes by employing a relational perspective on value cocreation within the empirical context of family caregiving. The findings reveal how interdependent actors orchestrate value cocreation in service systems, how this impacts value, and how orchestration precipitates system adjustments, which form the recursive context of value cocreation over time. We differentiate and delineate three multi-actor orchestration mechanisms— assembling, performing, and brokering—through which nonreferent beneficiaries coordinate value cocreation on behalf of dependent referent beneficiaries. We term the mutually generalized oscillating multiform negative and positive well-being outcomes that emerge from orchestration among interdependent actors as relational value. In employing the metaphor of the kaleidoscope to emphasize system dynamism, our discussion of relational value cocreation deepens our understanding of how nonreferent beneficiary-led orchestration, founded on generalized mutuality and on behalf of referent beneficiaries with reduced agency, enhances and balances multiform, oscillating and positive and negative well-being outcomes in service systems. This will help service practitioners facilitate orchestration and optimize value for all.

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“…Interaction, social structures and systems theories have been used in the social system’s approach to co-creation (Terblanche, 2014). Studies on co-creation in tourism (Rihova et al , 2015; Reichenberger, 2017; Sigala, 2019; Fu and Lehto, 2018) have been mentioned this perspective.…”

Section: Mapping Resultsmentioning

confidence: 99%

Co-creation in tourism: a systematic mapping study

Mohammadi

Yazdani

Pour³

et al. 2020

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Purpose The purpose of this study is to organize and analyze the existing literature on co-creation in tourism to identify the state-of-the-art studies and the research gap in this field. Design/methodology/approach As the research questions seek to provide an overview of the studies in the available literature, the systematic mapping study (SMS) has been selected as the research method. A suitable mapping study method for analyzing and structuring a broad research field concerning methods, designs and research focuses on the existing publications. In total, 137 articles published during 2006–2019 in reliable academic databases such as Science Direct, Emerald, Scopus, Wiley, ProQuest, Sage, Web of Science and Taylor and Francis were selected and analyzed. Findings The results show a rising trend of published articles in tourism, with the maximum number published in 2019 and the minimum number in 2006. Also, analysis of input articles revealed that most of the studies focused on the antecedents and prerequisites for co-creation and paid less attention to the co-creation context. Other findings show that in the field of tourism, the hospitality sector, especially hotels have paid special attention to co-creation. The majority of papers were the empirical type with quantitative design. Furthermore, most studies used the survey method, while the case study and other methods were the next choices. Originality/value This study addresses a major research gap by summarizing the literature related to value co-creation with a specific focus on tourism using the SMS method that provides an overview of the studies in this field. Categorizing papers through SMS helps researchers to review the status of studies in a visual summary to identify gaps and directions for future research.

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A market approach to social value co-creation: Findings and implications from “Mageires” the social restaurant

Cited by 50 publications

References 59 publications

Tourism and COVID-19: Impacts and implications for advancing and resetting industry and research

Tourism and COVID-19: Impacts and implications for advancing and resetting industry and research

Shifting Arrays of a Kaleidoscope: The Orchestration of Relational Value Cocreation in Service Systems

Co-creation in tourism: a systematic mapping study

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