A Measurement Framework for Analyze The Influence of Service Quality and Website Quality on User Satisfaction (Case Study: An IT Service in Jember University)

Prasetyo, Beny; Adnan, Fahrobby; Wardhani, Shinta Amalia Kusuma

doi:10.1109/eecsi.2018.8752845

Cited by 3 publications

(2 citation statements)

References 8 publications

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“…Figure 2 shows the overall process of this SLR process and the results for each steps. Course website National Taiwan Ocean University R7 [34] University website Tanzanian Public University R8 [35] College library website Institute of Science and Technology, China R9 [36] University website Delft University of Technology, Netherlands R10 [37] University website Institut Teknologi Sepuluh Nopember Surabaya, Indonesia R11 [38] University website X University, USA R12 [39] University website University of Bari's, Italy R13 [40] University website 118 Portuga universities R14 [41] University website Malaysian Universiti R15 [42] University libraries Maharaja Sayajirao University R16 [43] University website Kenyan University R17 [44] Research institute X Agency R18 [45] University website Jember University, Indonesia R19 [46] Higher education services LL-Dikti IV R20 [47] University website Eastern Samar State University, Philippine R21 [48] University website Universities in Indonesia R22 [49] University website Universitas Sumatera Utara, Indonesia R23 [50] University website Three Jordanian universities R24 [51] Language center websites Mulawarman University…”

Section: Study Quality Assessmentmentioning

confidence: 99%

Systematic literature review on university website quality

Saleh

Yusoff

Bakar

et al. 2022

IJEECS

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Website is a necessity for organizations to enable users worldwide to access their information and gain a competitive edge over others. The diversity of websites makes assessing website quality a difficult task. The aim of this paper is to identify the issues faced in the quality evaluation of university websites, the models and the factors used for evaluating university website quality. Systematic literature review was used to identify and synthesize related scholarly research papers. Findings show that there is a lack of study on university website quality compared to business websites; website designers did not have the appropriate knowledge on the interface design; and the website quality evaluation is complex since there is no specific evaluation model. Webqual 4.0 model was used to evaluate the quality of universities' websites. From 24 studies, initially 79 quality factors were extracted. After performing comparison, filtration and memoing, six quality factors were identified: information quality, specific content, usability, web appearance, service interaction quality, and functionality. This study makes a useful contribution in developing university website quality model by extending the Webqual 4.0 model.

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Section: Study Quality Assessmentmentioning

confidence: 99%

Systematic literature review on university website quality

Saleh

Yusoff

Bakar

et al. 2022

IJEECS

View full text Add to dashboard Cite

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“…D&M success models have been evaluated to measure the success of information systems both empirically and through meta-analysis [1], [7], [17]- [19], [9]- [16].…”

Section: Introductionmentioning

confidence: 99%

DeLone and McLean Model of Academic Information System Success

Umaroh¹,

Barmawi²

2021

EEA

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Information system (IS) is crucial in today’s educational institution. Academic information systems that provide reliable and well-presented information are essential for the university to improve strategic performance in management and decision making. To achieve educational-related goals, University makes investments in IS expecting positive impacts but often lacks post-implementation review. Thus, evaluation of IS “success” is an important aspect to ensure successful service delivery. This is indicated by the effective use of the system and the positive influence it has on their customers This is indicated by the effective use of the system and the positive impact on their customers. This study addresses factors that influence the successful implementation of the Academic Information System (AIS) using IS success models. The structural model has been tested using an empirical approach based on data collected from 187 active users of AIS. This study found compared to other quality dimensions, information quality has the greatest influence on user satisfaction. However, perceived system quality is not a significant predictor of system use and user satisfaction

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