A Method to Guide the Concretization of Costs and Benefits in Service-Dominant Business Models

Gilsing, Rick; Türetken, Oktay; Özkan, Baris; Slaats, F.H.; Adali, Onat Ege; Wilbik, Anna; Berkers, Frank; Grefen, Paul

doi:10.1007/978-3-030-62412-5_5

Cited by 9 publications

(11 citation statements)

References 8 publications

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“…For instance, Suratno et al. (2018) propose a three-step method to operationalize service-dominant business models (Gilsing et al. , 2018; Turetken et al.…”

Section: Resultsmentioning

confidence: 99%

“…activities, resources, participants). For instance, Suratno et al (2018) propose a three-step method to operationalize service-dominant business models (Gilsing et al, 2018;Turetken et al, 2019) into conceptual business process models. Another group of methods evaluates the potential effect on business processes when changing business model elements (e.g.…”

Section: Characteristicsmentioning

confidence: 99%

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Methods that bridge business models and business processes: a synthesis of the literature

Lara

Ven

Aysolmaz

et al. 2023

BPMJ

Self Cite

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PurposeBusiness models are increasingly recognized as a concept to support innovation in organizations. The implementation and operation of a new or altered business model involves the (re-)design of an organization's business processes and their successful execution. This study reviews and synthesizes the existing body of literature to guide organizations in systematically moving from a business model design to the implementation and operation of the business model through their underlying business processes.Design/methodology/approachA systematic literature review of the methods that bridge business models and business processes is performed. The selected 34 studies are classified according to the method's characteristics and the support in the design, implementation and operation of business models.FindingsThe results of the systematic review provide an overview of existing methods that organizations can adopt when moving from business model design into the implementation and operation of their business model using processes.Originality/valueThis work provides a comprehensive overview and detailed insight into the existing methods that align business models and business processes. It increases the understanding on how these two concepts can be synthesized to support more effective digital innovation in organizations. Based on the review results, knowledge gaps are identified and an agenda for future research bridging the fields of business models and business processes is proposed.

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“…For instance, Suratno et al. (2018) propose a three-step method to operationalize service-dominant business models (Gilsing et al. , 2018; Turetken et al.…”

Section: Resultsmentioning

confidence: 99%

Section: Characteristicsmentioning

confidence: 99%

Methods that bridge business models and business processes: a synthesis of the literature

Lara

Ven

Aysolmaz

et al. 2023

BPMJ

Self Cite

View full text Add to dashboard Cite

show abstract

“…Value co‐creation occurs when participants move beyond the traditional customer‐business connection (Mikalef & Pateli, 2017). According to Gilsing et al (2018), consumers are less concerned with the monetary worth of an item and more interested in its convenience and adaptability (as seen by the rise of ride‐sharing apps). Value, according to S‐D logic, “is essentially the integration and utilization of resources in a specific context rather than in exchange, contained in firm output and recorded by price” (Vargo & Lusch, 2008).…”

Section: Review Of Relevant Literature and Hypothesis Developmentmentioning

confidence: 99%

Exploring the effects of service ecosystem on IT SMEs performance in emerging economies: A moderated mediation approach

Masroor,

Nabi,

Alam

et al. 2023

E J Info Sys Dev Countries

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Service‐dominant logic viewpoints can be used to construct a model of value co‐creation in the service ecosystem by focusing on service provider‐beneficiary dyads and inter‐dyad interactions. However, the presence of institutional voids can hamper firm performance, even with an improved service ecosystem and value co‐creation. This study aimed to investigate the relationship between the service ecosystem of IT small and medium enterprises of Bangladesh and their firm performance through the mediation of value co‐creation and moderated mediation of institutional void. This study indicated that the service ecosystem positively impacts firm performance and value co‐creation. Additionally, the findings indicated that co‐creation within the service ecosystem leads to improved firm performance. However, the study also found that institutional void can have a significant moderating effect. This research makes a valuable contribution to the literature on service ecosystem and firm performance by examining the role of value co‐creation as a mediator.

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“…The element network value proposition is central to a networked business model, as it represents the added value of a specific business model to be achieved by the network for a specific customer group (Gilsing et al, 2020). For this element, we adapted the classification of Böhmecke-Schwafert et al ( 2022) for the purpose of using blockchain applications in a circular economy: traceability & transparency, waste management, incentivization, renewable energy, and sharing economy.…”

Section: Business Model Elementsmentioning

confidence: 99%

Elements of Blockchain-based Circular Business Models in Manufacturing: A Synthesis of the Literature

Tonnaer,

Aysolmaz,

Turetken

2023

New Business Models Conference Proceedings 2023

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The manufacturing industry faces barriers to transitioning to a circular economy. Blockchain technology can help manufacturing supply chains overcome barriers and achieve core principles of circular economy, for example, through increased traceability of materials among network partners. However, the current literature lacks an overview of the contribution of blockchain to circular business models (CBMs) that can be used as a reference to facilitate the implementation of blockchain-based circularity solutions in manufacturing. In this study, we performed a systematic literature review to identify the studies that provide blockchain applications and use cases for CBMs in the manufacturing industry. We classified the selected articles according to the elements of networked business models, as such solutions involve multiple businesses that collaborate tightly. Our results show traceability and transparency as the central value propositions of CBM networks. We provide a classification of network actors and roles, their coproduction activities, and common benefits they gain and costs they incur to achieve the value propositions. Our results provide a better understanding of the body of knowledge on the use of blockchain for CBMs and highlight understudied points. Manufacturing companies can leverage our comprehensive classification and enumeration of CBM elements to inform and optimize the design of their own CBMs. In future work, we aim to provide more assistance to companies by developing reference blockchain CBM blueprints and applying them to CBM design to evaluate their effectiveness and utility.

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A Method to Guide the Concretization of Costs and Benefits in Service-Dominant Business Models

Cited by 9 publications

References 8 publications

Methods that bridge business models and business processes: a synthesis of the literature

Methods that bridge business models and business processes: a synthesis of the literature

Exploring the effects of service ecosystem on IT SMEs performance in emerging economies: A moderated mediation approach

Elements of Blockchain-based Circular Business Models in Manufacturing: A Synthesis of the Literature

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