“…Semantic differential and Likert scale are used to measure the perceptions or attitudes of customer. Emotional design has been successfully applied in various design domains, such as consumer products (Battarbee & Mattelmaki, 2003), glasses (Lu & Petiot, 2014), shoes (Bouchard et al, 2009;Shieh & Yeh, 2013), hammers (Vergara et al, 2011), chairs (Kongprasert, 2012), perfume bottles (Huang et al, 2012), pillow (Kongprasert, 2014), eyeglass frame (Lu & Petiot, 2014), razors (Razza & Paschoarelli, 2015) and fashion products (Kongprasert & Butdee, 2017). (Kongprasert, 2015) Quality function deployment (QFD) is another customer-driven tool which is a systematic method for translating the voice of customers into a final product through various product planning, engineering and manufacturing stages in order to achieve higher customer satisfaction (Chen & Weng, 2006).…”