A model for measuring effectiveness of quality management practices in health care

Myszewski, Jan M.; Sinha, Madhav N.

doi:10.1108/lhs-03-2018-0020

Cited by 6 publications

(16 citation statements)

References 21 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…It is the responsibility of top-management to provide continuous improvement of quality health service delivery to the patient through effective and efficient patient care and satisfactory medical services that will lead to customer retention and HCE survival (Ali and Alolayyan, 2013). Myszewski and Sinha (2018) found that poor leadership and lack of top-management commitment is one of the major barriers of QM effectiveness assurance. Weak leadership leads to defective products or services delivered and further increases inconsistencies in organization-wide policies and program (Myszewski and Sinha, 2018).…”

Section: Resultsmentioning

confidence: 99%

“…Myszewski and Sinha (2018) found that poor leadership and lack of top-management commitment is one of the major barriers of QM effectiveness assurance. Weak leadership leads to defective products or services delivered and further increases inconsistencies in organization-wide policies and program (Myszewski and Sinha, 2018). Therefore, successful TQM arises from strong leadership and management efforts aiming to develop and communicate a strategic quality plan, building quality culture, setting quality policies and promoting continuous improvement program in the organization to facilitate employee, customer, supplier, resource and information (Mosadeghrad, 2014).…”

Section: Resultsmentioning

confidence: 99%

“…They designed an integrated quality model for HCEs and tested it by applying fuzzy set theory on the multiple components of quality criteria with various factors and sub-factors and ID ranking and selection of best HCE among several alternatives. Another study by Myszewski and Sinha (2018) proposed a model for measuring the effectiveness of QM practices in healthcare delivery processes and found that the effectiveness of executing any schedule tasks in the process is determined by the difference between the capacity of resources allocated and the number of tasks planned to be carried out at that time. Chiarini and Baccarani (2016) conducted a study on possibility of implementing TQM and lean strategy together in public healthcare organizations of Italian hospitals.…”

Section: Literature Reviewmentioning

confidence: 99%

See 2 more Smart Citations

Ranking model of total quality management enablers in healthcare establishments using the best-worst method

Talib

Asjad

Attri

et al. 2019

TQM

View full text Add to dashboard Cite

Purpose Recent years have witnessed a significant rise in Indian healthcare establishments (HCEs) which indicate that there is a constant need to improve the healthcare quality services through the adoption and implementation of TQM enablers. The purpose of this paper is to identify such enablers and then propose a ranking model for TQM implementation in Indian HCEs for improved performance. Design/methodology/approach The study identifies 20 TQM enablers through comprehensive literature survey and expert’s opinion, and classifies them into five main categories. The prominence of these enablers is established using a recently developed novel multi-criteria decision making (MCDM) method, i.e. best-worst method (BWM). The importance of the various main category and sub-category enablers is decided on the basis of their weights which are determined by the BWM. In comparison to other MCDM methods, such as analytical hierarchy process, BWM requires relatively lesser comparison data and also provides consistent comparisons which results in both optimal and reliable weights of the enablers considered in this paper. Further, a sensitivity analysis is also carried out to ensure that the ranking (based on the optimal weights) of the various enablers is reliable and robust. Findings The results of this study reveal that out of five main category enablers, the “leadership-based enablers (E1)” and the “continuous improvement based enablers (E5)” are the most and the least important enablers, respectively. Similarly, among the 20 sub-category enablers, “quality leadership and role of physicians (E14)” and “performing regular survey of customer satisfaction and quality audit (E52)” are the most and the least dominating sub-category enablers, respectively. Research limitations/implications This study does not explore the interrelationship between the various TQM enablers and also does not evaluate performance of the various HCEs based on the weights of the enablers. Practical implications The priority of the TQM enablers determined in this paper enables decision makers to understand their influence on successful implementation of the TQM principles and policies in HCEs leading to an overall improvement in the system’s performance. Originality/value This study identifies the various TQM enablers in HCEs and categorizes them into five main categories and ranks them using the BWM. The findings of this research are quite useful for management of the HCEs to properly understand the relative importance of these enablers so that managers can formulate an effective and efficient strategy for their easy and smooth implementation which is necessary for continuous improvement.

show abstract

Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

See 1 more Smart Citation

Ranking model of total quality management enablers in healthcare establishments using the best-worst method

Talib

Asjad

Attri

et al. 2019

TQM

View full text Add to dashboard Cite

show abstract

“…Most of the problem identification and problem prioritization can be handled by using Pareto type analysis and its effectiveness can be examined related to the capacity and tasks for process improvement management (Myszewski and Sinha, 2018).…”

mentioning

confidence: 99%

“…One of the key premises of this research is the observation that medical services are like improvement micro-projects and that the consideration of value creation (as its measure of effectiveness) can be expressed, among others, using the model presented in Myszewski and Sinha (2018). The value is about providing and making available as many quality attributes as possible to patients within the given cost constraints and the health issue severity constraints.…”

mentioning

confidence: 99%

A model for determining the value of patient satisfaction in healthcare

Myszewski

Sinha²

2019

BPMJ

Self Cite

View full text Add to dashboard Cite

Purpose The purpose of this paper is to find determinants of the effectiveness of the business improvement processes that create value for services offered to patients in healthcare industries. The words patients and customers are used interchangeably throughout without any distinction. The features that distinguish medical services of different types and their inter-related factors are examined. The aim is to come up with a model of value vs cost that can help healthcare managers examine and use this exercise as an example of improvement micro-projects to help reduce cost and eliminate the patient’s dissatisfaction gaps. Design/methodology/approach The list of factors or attributes influencing the creation of value of a given medical process or a single procedure is described. The factors in the value creation are examined that will help in the categories for the risk analysis to determine the value-added benefits for the patient outcome. The cost analysis is approached from two angles to include: the cost of the service, and the costs of poor quality of service. Findings The model describes the value for the patient satisfaction depending on the quality level or grade of the treatment or procedures used and the cost factor. The analysis is done at several levels with special reference to case examples. A search for various analogous models in similar service providing situation used in business process management of other process types is highlighted and discussed. Originality/value The model is an interesting generic illustration for considering value vs cost in all patient care strategies. It enables the position of various medical procedures that can be applied to the same disease in order to keep the variations as minimum as possible within the quality control specification limits. The importance in different aspects of check-points or hold points for inspection is also discussed.

show abstract

Queuing Theory: Contributions and Applications in the Field of Health Service Management – A Bibliometric Approach

et al. 2022

View full text Add to dashboard Cite

A model for measuring effectiveness of quality management practices in health care

Cited by 6 publications

References 21 publications

Ranking model of total quality management enablers in healthcare establishments using the best-worst method

Ranking model of total quality management enablers in healthcare establishments using the best-worst method

A model for determining the value of patient satisfaction in healthcare

Queuing Theory: Contributions and Applications in the Field of Health Service Management – A Bibliometric Approach

Contact Info

Product

Resources

About