A model for predicting dropouts from physical activity interventions in leisure centres

Clavel, Iván; Iglesias-Soler, Eliseo; García-Unanue, Jorge; Gallardo, Leonor; Mayo, Xián

doi:10.1007/s11332-020-00626-6

Cited by 4 publications

(3 citation statements)

References 16 publications

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“…At the same time, despite this growth in fitness clubs, competition exists, and the cancellation of memberships is the most serious problem experienced (Gjestvang et al, 2020;San Emeterio et al, 2020;Willinger et al, 2021;Yi et al, 2019;Yi et al, 2021;Zarotis et al, 2017). In sectors where memberships can easily be terminated and where there is intense competition, businesses need to accurately reflect the perceptions and expectations of target consumer groups in order to stay afloat and achieve the desired success.…”

Section: Authors' Contributionmentioning

confidence: 99%

Examining the Relationships Among Perceived Quality, Perceived Value, Customer Satisfaction, and Behavioral Intention in Turkish Fitness Centers

Sevilmiş

ÖZDEMİR

Fernández

et al. 2022

Physical Culture and Sport. Studies and Research

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The purpose of this study is to analyze the relationships among perceived quality, perceived value, customer satisfaction, and behavioral intention in Turkish fitness centers. The data were collected from 305 fitness customers (149 women and 156 men) using the quantitative method of a questionnaire. The main procedure of this study was to conceptualize fitness clubs’ perceived value as a multidimensional construct of four dimensions. Through a comprehensive review of the literature, a questionnaire was developed to measure perceived quality, perceived value, customer satisfaction, and behavioural intention, which took into consideration the unique characteristics of Turkish fitness centers. After examining the measurement properties by conducting confirmatory factor analysis and structural equation model analysis, the results revealed positive relationships among perceived quality, perceived value, customer satisfaction, and behavioral intention. The findings showed that perceived quality was positively related to social value, functional value, emotional value, and economic value. Likewise, functional value and economic value were positively related to customer satisfaction, and social value and emotional value were not positively related to customer satisfaction. Finally, customer satisfaction was related to behavioral intentions. The implication for management is significant as it shows that quality management is important for the different dimensions of value. Therefore, sports managers must work on quality processes to achieve positive perceived quality and its consequences, such as perceived value or behavioral intentions. This chain of positive perceptions improves consumer loyalty.

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Section: Authors' Contributionmentioning

confidence: 99%

Examining the Relationships Among Perceived Quality, Perceived Value, Customer Satisfaction, and Behavioral Intention in Turkish Fitness Centers

Sevilmiş

ÖZDEMİR

Fernández

et al. 2022

Physical Culture and Sport. Studies and Research

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show abstract

“…In addition, these centres are designed to address many of the contextual factors that affect people's PA plans (eg, safe environments; social relationship with other users, wide schedule, wide exercise opportunities (individual or collective) and so on), what makes them be a sweet spot for large-scale public PA engagement. [20][21][22] Despite these factors, the capability of these centres to promote PA is unknown as it is the percentage of members who can be considered active. Thus, care must be taken when suggesting these centres for promoting PA.…”

Section: Introductionmentioning

confidence: 99%

“…10 11 27 Leisure centres seem to reduce this gap because around half of the members of these centres are women. 20 21 Also, they have been proved to be useful in increasing the PA levels and intensity of older adults. 28 However, the prevalence pattern of PA among women and elderly members of leisure centres is still unknown.…”

Section: Introductionmentioning

confidence: 99%

Comparative analysis of reported physical activity from leisure centres’ members versus the general population in Spain

et al. 2021

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Objectives(1) To describe the physical activity (PA) levels of the members of a Spanish leisure centre operator according to age and gender; (2) to describe the differences in the three PA levels between the members of a Spanish leisure centre operator and the general Spanish population considering the PA Eurobarometer data according to their gender and age and (3) to explore the intensity origin of the PA either in Spanish members of leisure centres or the Spanish population considering their gender.DesignDescriptive epidemiology study.ParticipantsData from 16 Spanish leisure centres (n=3627) and from the 2017 Eurobarometer 472 for Spain (n=1002) were used for this research.Primary and secondary outcomes measuresThe PA levels were analysed with the International Physical Activity Questionnaire short version, and respondents were grouped into physical inactivity (PIA), moderate-PA and high-PA. Moreover, gender (men or women) and age (18–29 years; 30–44 years; 45–59 years; 60–69 years; ≥70 years) were considered. Total metabolic equivalent (MET)-min/week, as well as total MET-min/week for walking intensity, moderate intensity and vigorous intensity were recorded.ResultsLeisure centres showed a lower prevalence of PIA and a higher prevalence of high-PA than the general population (p<0.05). Women displayed a higher prevalence of PIA and lower prevalence of high-PA than men (p<0.05). The prevalence of PIA increases with age while the prevalence of high-PA decreases.ConclusionLeisure centres engage most of their members in regular PA, including women and older adults, and these members also perform a higher number of MET in vigorous PA, than the general population.

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Exploring the interplay between attitudinal and behavioural determinants of fitness centre member retention

Yeomans,

Karg,

Nguyen

et al. 2023

Managing Sport and Leisure

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A model for predicting dropouts from physical activity interventions in leisure centres

Cited by 4 publications

References 16 publications

Examining the Relationships Among Perceived Quality, Perceived Value, Customer Satisfaction, and Behavioral Intention in Turkish Fitness Centers

Examining the Relationships Among Perceived Quality, Perceived Value, Customer Satisfaction, and Behavioral Intention in Turkish Fitness Centers

Comparative analysis of reported physical activity from leisure centres’ members versus the general population in Spain

Exploring the interplay between attitudinal and behavioural determinants of fitness centre member retention

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