A model of integration ISO 9001 with Lean six sigma and main benefits achieved

Sá, José Carlos; Vaz, Sílvia; Carvalho, Orlancina; Lima, Vanda; Morgado, Luísa; Fonseca, Luís; Doiro, Manuel; Santos, Gilberto

doi:10.1080/14783363.2020.1829969

Cited by 58 publications

(39 citation statements)

References 93 publications

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“…The TPS (Toyota production system) has incepted the lean methodology, which focuses on waste reduction, efficiency enhancement, quality maximization, and customer satisfaction [19] , [20] . Six Sigma process improvement methodology is based on the DMAIC approach, Define Measure, Analyze, Improve and control [21] . In order to enhance customer satisfaction, this paper tends to adopt the LSS methodology in improving the health sector overall experience.…”

Section: Lean Six Sigma and Its Implementation In Healthcare Industrymentioning

confidence: 99%

Implementation of lean Six-Sigma project in enhancing health care service quality during COVID-19 pandemic

Tufail¹,

Shakeel²,

Sheikh³

et al. 2021

AIMSPH

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<abstract> <p>The recent outbreak of coronavirus (COVID-19) pandemic has exposed the weakness of the existing healthcare facilities in developing countries, and Pakistan has no exception. The increasing amount of patients has made this condition more vulnerable to failure. It became difficult for health care management to handle the surge of patients. This case study is based on the XYZ hospital system of Pakistan. The hospital initiates passive immunization as a savior in the absence of a vaccine. The process initiates numerous challenges as the same facility was using for passive immunization and routine operations of the hospital. DMAIC lean sig-sigma problem-solving methodology has been adopted to Define, Measure, Analyze, Implement and Control the improvement process for smooth special and routine activities. The staff and patients were interviewed, their issues were listed, and a comprehensive solution was suggested to deal with operational uncertainties. The results identified various factors through VOC and SIPOC processes, prioritized using fishbone diagram, analyzed through Kano model, and finally proposed process improvement by incorporating Kaizen process improvement methodology. Other industries could use this set of tools to evaluate and optimize routine problems, which ultimately enhances the quality and reduces cost.</p> </abstract>

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Section: Lean Six Sigma and Its Implementation In Healthcare Industrymentioning

confidence: 99%

Implementation of lean Six-Sigma project in enhancing health care service quality during COVID-19 pandemic

Tufail¹,

Shakeel²,

Sheikh³

et al. 2021

AIMSPH

View full text Add to dashboard Cite

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“…Already the economic instruments generate lower costs. The improvement of the quality management system (Sá et al, 2019;Araújo et al 2019;Costa et al, 2019;Santos et al, 2021;Sá et al, 2020;Africano, Rodrigues and Santos, 2019) and also reach the environmental target (Teixeira et al, 2021;Silva et al, 2020), despite having a greater requirement for the real application because this requires a higher technical knowledge for surveillance, may increase the cost for the environmental agencies. The integration of management systems as well as the optimization of production helps to reduce waste (Santos et al, 2011;Wang, Yin and Chen, 2019;Santos et al, 2016;Talapatra et al, 2019;Santos et al, 2014;Rebelo, Santos and Silva, 2015).…”

Section: Figure 1 -Forms Of Disposal Of Solid Waste Inmentioning

confidence: 99%

Pollution Credit Certificates Theory: An Analysis on the Quality of Solid Waste Management in Brazil

Araujo

Araújo

et al. 2021

QIP Journal

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Purpose: This paper aims to introduce an economic instrument called Theory of Pollution Credit Certificates in the management of municipal solid waste in Brazil, in order to create opportunities to achieve the goal established in the above mentioned policy at lowest possible social costs. Methodology/Approach: The methodology adopted has as a starting point the “constructo” of a scenario in which a city comprised of five brazilian districts produces its urban solid waste made up of 50% organic material. In the proposed scenario, similar to what happens in practice, a fee for collection and treatment of organic material would be charged for two different situations. Findings: The result showed that the use of Pollution Credit Certificates Theory has a better cost-effectiveness for solid waste management because it allows reaching the environmental goal at a lower cost to society. Research Limitation/Implication: Subjectivity of the analysis, due to the “constructo” proposition in the studies. Originality/Value of paper: From the results obtained, we inferred that the use of the Pollution Certificates Theory for the management of brazilian municipal solid waste benefits from economies of scale as it allows in the scenario determined, that districts sell their spaces at the landfill and parallel to this, to promote the practice of composting organic waste in the municipality.

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“…This is also an opportunity for leaders to communicate and build trust with the team, thus enhancing corporate culture, with a focus on people and processes [41][42][43]. This has an immediate and significant influence on organizational activity [44][45][46][47][48], where management systems [49,50], namely quality management [51][52][53][54][55] as well as environmental management and sustainability [56][57][58][59][60], play an important role [43,[61][62][63] in the way Industry 4.0 principles are implemented [64].…”

Section: Literature Reviewmentioning

confidence: 99%

A Rapid Improvement Process through “Quick-Win” Lean Tools: A Case Study

Rodrigues

Sá

Silva

et al. 2020

Systems

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The main purpose of this paper was to introduce procedural changes based on a type of human resources management tool using Lean Leadership (LL). We sought to determine which Lean Tools (LTs) are able to promote a rapid impact on a company; namely, we aimed to determine which LTs are able to facilitate fast and positive results for companies after their implementation, thus allowing for quick wins. This study was conducted at a medium-sized Portuguese company in the metalworking sector. Results were assessed from two surveys (involving 17 people) regarding perceptions of employee awareness in the machining area for Quality, Maintenance/Equipment, Process/Products, Leadership/Management by Objectives, and Trust and Training. The surveys were conducted at the beginning of the study and at the end of a quarterly period. LTs were used over a period of three months, thus enabling changes to the company’s manufacturing processes which could lead to improved organization, orientation, consistency and viability. Three months were considered an adequate time period to measure whether the tools were effective in the production of quick wins or not. LL allowed for greater awareness of the importance of LTs, the most important feature of which is the aggregation of all of the employees’ energies, which culminates in better operational efficiency and an increase in the employees’ overall positive perceptions of their company’s principles and mindset. The introduction of LL, as well as the implementation of 10 LTs, which are considered to be Quick-Win Tools, enabled employees to improve their perceptions of their company by 6.1%. Lean tools can be implemented quickly and are easily understood by their intended users. These benefits provide additional motivation for their use and for the achievement of highly satisfactory operating results across production areas. This study aims to identify which lean tools allow companies to obtain benefits/gains quickly. This outcome is the main contribution of this study to the scientific community and to companies. A Quick Win means a rapid improvement in a short period of time. As such, lean tools that provide Quick Wins also contribute to economic development. Due to the restricted time period imposed by the main purpose of this study, statistical analysis of the results was unfeasible.

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A model of integration ISO 9001 with Lean six sigma and main benefits achieved

Cited by 58 publications

References 93 publications

Implementation of lean Six-Sigma project in enhancing health care service quality during COVID-19 pandemic

Implementation of lean Six-Sigma project in enhancing health care service quality during COVID-19 pandemic

Pollution Credit Certificates Theory: An Analysis on the Quality of Solid Waste Management in Brazil

A Rapid Improvement Process through “Quick-Win” Lean Tools: A Case Study

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