A model of trust-repair discourse

Fuoli, Matteo; Paradis, Carita

doi:10.1016/j.pragma.2014.09.001

Cited by 102 publications

(77 citation statements)

References 49 publications

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“…Liebersoh et al (2004) analyzes cultural rhetorical resources and public apologic speech in the context of political crisis, emphasizing cultural impact on speakers' choices of rhetorical strategies. Fuoli & Paradis (2014) examine the rhetorical devices for repairing trust between the organization and its stakeholders in BP oil spill crisis. All these studies prove that it is useful for organizations to use communication to protect their public images, and all of them have provided an abundance of rhetorical devices for organizations to respond to crises.…”

Section: Rhetorical Analysis In Post-crisis Communicationmentioning

confidence: 99%

Appeals to Ethos and Pathos in Post-Crisis Communication: A Case Study of Press Conferences Handling Tianjin Blasts

Wang¹

2016

IJEL

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This study focuses on the rhetorical appeals in post-crisis communication, and analyzes the influence of dynamically changing context on the speakers' choice of rhetorical means. Aristotle's three important rhetorical appeals-ethos, pathos and logos are investigated in the transcript of 14 press conferences handling Tianjin blasts. The changes in speakers' rhetorical appeals are explored in relation to the changing context in the evolving crisis. In post-crisis press conferences, the speakers most frequently used appeals to ethos and pathos to persuade. Specifically, when appealing to ethos, the speakers usually manipulated discursive resources to construct their credibility, expertise, and similarity with the audience; when appealing to pathos, such emotions of the public as the feelings of depression, need for appreciation, and expectation for a thorough investigation of the blasts were addressed. In addition, as the crisis unfolded, the context for communication was dynamically changing. There was a tendency for speakers to adapt their rhetorical appeals to the dynamically changing context.

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Section: Rhetorical Analysis In Post-crisis Communicationmentioning

confidence: 99%

Appeals to Ethos and Pathos in Post-Crisis Communication: A Case Study of Press Conferences Handling Tianjin Blasts

Wang¹

2016

IJEL

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“…Fuoli and Paradis (2014) present a theoretical framework for investigating and explaining trust-repair discourse. The authors propose that, when trust is at stake, the trust-breaker will shape their discourse to try to influence the trust-giver's impressions of their trustworthiness.…”

Section: Trust-repair Discoursementioning

confidence: 99%

“…The study also contributes to the growing body of literature focusing on BP's communicative response to the Deepwater Horizon oil spill (e.g. Breeze, 2012;Fuoli and Paradis, 2014;Harlow et al, 2011;Muralidharan et al, 2011;O'Connor, 2011;Schultz et al, 2012;Wickman, 2013), by investigating the company's post-crisis discourse from the point of view of trust-repair.…”

Section: Introductionmentioning

confidence: 96%

“…We demonstrate this method with a case study analysis of APPRAISAL (Martin and White, 2005) in a small-size specialized corpus of CEO letters published by the British energy company BP and four competitors before and after the Deepwater Horizon oil spill of 2010. Drawing on Fuoli and Paradis' (2014) model of trust-repair discourse, the analysis examines how ATTITUDE and ENGAGEMENT resources are strategically deployed by BP's CEO in the attempt to repair stakeholders' trust after the accident.…”

Section: Introductionmentioning

confidence: 99%

“…Sections 2 and 3 provide the background for the study, outlining Fuoli and Paradis' (2014) model of trust-repair discourse and APPRAISAL theory. Section 4 describes the corpus.…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Optimising transparency, reliability and replicability: annotation principles and inter-coder agreement in the quantification of evaluative expressions

Fuoli¹,

Hommerberg

2015

Corpora

Self Cite

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Manual corpus annotation facilitates exhaustive and detailed corpus-based analyses of evaluation that would not be possible with purely automatic techniques. However, manual annotation is a complex and subjective process. Most studies adopting this approach have paid insufficient attention to the methodological challenges involved in manually annotating evaluation, in particular concerning transparency, reliability and replicability. This article illustrates a procedure for annotating evaluative expressions in text that facilitates more transparent, reliable and replicable analyses. The method is demonstrated through a case study analysis of APPRAISAL (Martin and White, 2005) in a small-size specialized corpus of CEO letters published by the British energy company BP and four competitors before and after the Deepwater Horizon oil spill of 2010. Drawing on Fuoli and Paradis' (2014) model of trust-repair discourse, it examines how ATTITUDE and ENGAGEMENT resources are strategically deployed by BP's CEO in the attempt to repair stakeholders' trust after the accident.

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Performance gap and the timing of corporate social responsibility disclosure‐A trust repair perspective

Tu,

Duan,

Zhou

2024

Corp Soc Responsibility Env

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Based on the theory of firm behavior, we explain the voluntary corporate social responsibility (CSR) disclosure behavior of firms from the perspective of trust repair and regard the process of firms' response to the CSR institution as an important way to trust repair for firms' management. We adopt an event history approach with a sample of Chinese firms listed on the A‐share market from 2008 to 2020 and find that faster engagement in CSR disclosure is one of the important trust repair methods for management when firms face performance gaps, and performance gaps positively incentivize firms to voluntarily engage in CSR disclosure. In addition, managers consider the total costs, risks, and benefits of different trust repair methods, there is a substitution effect between different trust repair methods, and the disclosure of internal audit reports and philanthropic donations negatively moderates the relationship between performance gap and CSR disclosure. Our study has important implications for understanding how firm performance affects CSR strategic decisions.

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A model of trust-repair discourse

Cited by 102 publications

References 49 publications

Appeals to Ethos and Pathos in Post-Crisis Communication: A Case Study of Press Conferences Handling Tianjin Blasts

Appeals to Ethos and Pathos in Post-Crisis Communication: A Case Study of Press Conferences Handling Tianjin Blasts

Optimising transparency, reliability and replicability: annotation principles and inter-coder agreement in the quantification of evaluative expressions

Performance gap and the timing of corporate social responsibility disclosure‐A trust repair perspective

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