A Model Proposal for Local Governments to Increase Citizen Involvement in the Age of Information Society and E-Government

Abstract

Crowdsourcing is a form of citizen participation in which an institution has a question submits to citizens via the internet in order to get citizens to think about innovative solutions to the problem. Several municipalities around the world have already used this means, but it has not yet been clear exactly how they can use it and which preconditions play a role in this. Thus, this chapter argued the concept of citizen involvement in the age of ICT by emphasizing the two related terms e-government and e-local government, then secondly the chapter underlined the importance of the necessity of citizen participation in the policymaking process. In the third section of this chapter, it has been argued the crowdsourcing concept as a tool of participation in the age of ICT. Then finally the paper outlined a model for local governments that may use the crowdsourcing approach in the decision-making process.

Crowdsourcing and COVID‐19: How Public Administrations Mobilize Crowds to Find Solutions to Problems Posed by the Pandemic

“…It is also used to co‐produce public services and improve their effectiveness, acceptance, and legitimacy (Dutil 2015 ; Liu 2017 ; Weng et al 2020 ). Finally, it is an important tool of collaborative government (Hall 2021 ; Hartley, Sørensen, and Torfing 2013 ; Steen and Brandsen 2020 ), e‐government (Aldemir and Şen 2021 ; Hardy and Williams 2011 ; Linders 2012 ), open government (Brabham 2015 ), and platform government (Agarwal 2013 ; Cordella and Paletti 2019 ; Kim, Andersen, and Lee 2021 ; Dijck, José, and De Waal 2018 ). In particular, the concept of platform government is used to denote the government's use of new IT platforms in order to engage in extensive collaboration with users, going beyond the simple adoption of e‐government practices, and moving toward service co‐creation, whereby providers and users cooperate to recognize and exploit value co‐creation opportunities (Alves 2013 ; Uppström 2014 ).…”