A moderated-mediation analysis of abusive supervision, fear of negative evaluation and psychological distress among Egyptian hotel employees

Abstract

By integrating cognitive appraisal and social exchange theories, this paper examines the linkage of supervisors’ abusive reactions with psychological distress through their subordinates’ fear of negative evaluation. This paper also investigates the moderating role of negative reciprocity. Data were gathered from 412 employees at 15 five-star hotels in Egypt and analyzed using PROCESS 4.0 macro in SPSS (Model 5). The findings revealed that abusive supervision was strongly positively connected with psychological distress caused by FNE. Furthermore, negative reciprocity may reduce the abusive supervision-psychological distress relationship. The positive effect of abusive supervision on psychological distress was weaker among hotel employees who held high levels of negative reciprocity. The PROCESS and narratological results highlight the need of taking negative reciprocity into account while investigating undesirable workplace behavior (i.e., abusive acts of supervisors) in the hospitality context by providing fruitful theoretical and practical contributions.

Humorous leadership, upward voice and resistance to change in the hotel context: from affective events theory perspective

“…The construct items were reordered as procedural remedies to the data set to eliminate guessing by all the respondents. Furthermore, all items had precise and shortened phrases, and the survey’s introduction included a sentence about not disclosing the respondents’ personal information (Selem et al , 2022b). In this paper, two statistical techniques were applied to address CMB.…”

The dark side of co-worker friendship in the restaurant context: roles of gender and promotion focus

“…Low-level interpersonal mistreatment constitutes impoliteness (Selem et al, 2023a). Incivility would be at the lower end of a spectrum of psychological deviance's level or intensity if such a continuum existed (Khan et al, 2023b).…”

“…Gender as a potential moderator of incivility stems from research on gender differences in communication styles and conflict resolution strategies (Selem et al, 2023a). Gender may influence the perception and expression of incivility in workplace interactions, according to these studies.…”

“…Similarly, these gender variances are reflected in how people approach their work, formulate their strategies, and handle grievances (Selem et al, 2023a). Generally, it is empirically supported that women tend to be more frequently subjected to uncivil behaviors than men (Cortina, 2008); however, organizational culture can play a crucial role in shaping the uncivil behaviors between men and women (Greer and Peters, 2022).…”

Revealing the Fear of Negative Evaluation: Exploring Its Impact on Self-Esteem through Emotional Loneliness and Avoidance among Adolescent

“…Multiple researchers have noted that FNE is the leading cause of social anxiety in adolescents that impacts their SE (Li et al, 2023;Naidu et al, 2023;Niu et al, 2023). Selem et al (2023) defined FNE as dread about others' evaluation, anxiety regarding the possibility of an opposing decision, prevention of situations involving evaluations, and the expectation of being negatively evaluated (Selem et al, 2023). Previous research has demonstrated that individuals with a high FNE are more stressed than those with a low FNE (Akkuş, 2023).…”