A More Efficient Production using Quality Tools and Human Resources Management

Jozsef, Boer; Blaga, Petruța

doi:10.1016/s2212-5671(12)00214-6

Cited by 15 publications

(7 citation statements)

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“…But even these, due to their expertise, have information that is focused on the field of research and paint production and less on the painting process itself [2], this situation being identical in the case of chemical pretreatment manufacturing companies.…”

Section: Discussionmentioning

confidence: 99%

“…In the majority of the cases the fault is of the manufacturer's, caused by not complying with the formula of work [2]. There are also cases when this problem is caused by the choice of wrong type of paint, like choosing a paint with a polymerized layer that is too soft compared to the requirements, and cannot withstand mechanical factors such as: scratches, blows etc.…”

Section: Unconformities Generated By the Raw Material-the Powder Paintmentioning

confidence: 99%

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Factors that Generate Nonconformities in the Electrostatic Powder Painting

Jozsef¹,

Blaga²

2015

Procedia Technology

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A product, a process or service is considered nonconforming when one or more of its characteristics do not meet the specified requirements. Nonconformities may result from deficiencies in the internal management of the organization, due to internal or external complaints or due to dissatisfaction with the specific requirements of the product or service. The department of quality can analyse reported nonconformities with special instruments, it finds generating factors of nonconformities and suggests solutions in order to prevent and rectify the identified nonconformities, to improve the performances of the organization.

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Section: Discussionmentioning

confidence: 99%

Section: Unconformities Generated By the Raw Material-the Powder Paintmentioning

confidence: 99%

Factors that Generate Nonconformities in the Electrostatic Powder Painting

Jozsef¹,

Blaga²

2015

Procedia Technology

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“…A widely used technique for refinement is the action plan (AP), applied for the purpose of forwarding future improvements. One of the most used models of AP comes from the area of quality, known as 5W2H, which helps to describe the following: What will be done, as well as When, Who, Where, Why, How, and How much (Boer and Blaga, 2012). After the refinement stage, the cycle is restarted (Morais et al, 2014).…”

Section: Refiningmentioning

confidence: 99%

Contributions of business process management promotion techniques to knowledge management: empirical evidence

Santos¹,

Pádua²,

Bernardo³

et al. 2020

Braz. J. Oper. Prod. Manag.

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Goal: Knowledge Management (KM) has been increasingly used by organizations to help innovation and gain competitive advantage; however, the implementation of KM may turn in bad results, because of functional isolation. In contrast, Business Process Management (BPM) is an approach that removes functional isolation, establishing end-to-end processes perspective through cycle promotion and usage of management techniques. Therefore, the aim is to understand how the techniques used to promote BPM contribute to KM. Design/ Methodology/ Approach: In step 1, a systematic review of the literature was carried out on the scientific bases, trying to understand how the literature dealt with the relationship between BPM and KM techniques in the last 10 years. In step 2, there was a project to promote BPM in a public hospital. Stage 3 sought to understand the leaders' perceptions about the possible contributions of BPM techniques to KM. Results: BPM acts promoting participation and sharing (social aspects); collecting information about the organization and identifies problems (cognitive aspects); allowing decision making to solve problems (strategic aspects); explaining tacit information, organizing and compiling explicit information (technological aspects) in order to enable changes in systems. Limitations of the investigation: Single case study. Practical implications: BPM project collaborates to expand the diversity of information sources, opens the organization to external knowledge, with external consultant's participation, also it provides communication expanding between areas, thus, improving customer service. Originality/ Value: This work contributes to show a valuable combination of techniques and how each one contributes to an essential resource as knowledge.

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“…A quality audit aims at monitoring actions and processes, and at analyzing the states and conditions to solve quality problems [5]. A complete definition of quality that somewhat reaches a consensus in products and services domain can be given by international standards [32], it defines quality as the measure by which intrinsic features meet requirements. The concept of quality may have different definitions and applications, depending on the specific work area [33].…”

Section: Literature Reviewmentioning

confidence: 99%

“…Boer and Blaga [32]presented the strategy for the joint use of quality tools and human resources management to achieve positive results. There were reported cases of failure to meet the set threshold and thus resulted in noncompliance.…”

Section: Literature Reviewmentioning

confidence: 99%

Relationship between ISO 9001 Certification and the Number of NonConformities Identified during System Audits in Selected Public Universities in Kenya

Chumba¹,

Sang²,

Kibett³

et al. 2019

IJEMR

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The quest for International Standard Organization (ISO) 9001 certification as an international quality tool has been embraced for process improvement and positive perception by customers. With ISO 9001 certification, an institution is anticipated to offer exemplary goods or services that meet client prerequisites, needs and expectations thus enhance organizational performance. As evident in previous studies, despite ISO 9001 certification, cases on wastages, missing student marks and time wastage were indicators of non-conformance. There was no clear evidence of past studies on the relationship between ISO 9001 certification and organizational performance with special interest on number of non-conformities identified during systems audit being a component of organizational performance. The purpose of the study was therefore to establish the relationship between ISO 9001 certification and the number of non-conformities identified during system audits in selected public Universities in Kenya. Explanatory research design was used in the study. The research targeted a population of 433 respondents from which a sample size of 205 respondents was selected using purposive and simple random sampling designs. A questionnaire was used to collect data. To answer the objectives of the study, simple linear regression analysis was performed. From the model, (R 2 = .600) shows that ISO 9001 certification account for 60% variation in number of nonconformities identified during system audits. There was a positive significant relationship between ISO 9001 certification and number of non-conformities identified during system audits (β=0.611 and p <0.05). Therefore, a unit increase in ISO 9001 certification led to reduced number of non-conformities identified during system audits. The ISO 9001 certification had a significant influence on the number of non-conformities identified during system audits. For every adoption of the ISO 9001 certification in public universities the number of nonconformities identified during system audits reduced. The study concludes that ISO 9001 certification had a significant positive influence on the number of non-conformities identified during system audits. Thus, for every adoption of the ISO 9001 certification in public universities the number of non-conformities identified reduced. The study recommends that there is need for management of public universities through the department of quality management to address the non-conformities raised during system audits, need for university management to raise awareness on the importance of standardization and conformity assessment and to entrench the culture of quality in the Kenyan society by promoting practical usage of standards and development of quality related curricula in public universities.

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A More Efficient Production using Quality Tools and Human Resources Management

Cited by 15 publications

References 1 publication

Factors that Generate Nonconformities in the Electrostatic Powder Painting

Factors that Generate Nonconformities in the Electrostatic Powder Painting

Contributions of business process management promotion techniques to knowledge management: empirical evidence

Relationship between ISO 9001 Certification and the Number of NonConformities Identified during System Audits in Selected Public Universities in Kenya

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