“…There are different perspectives of approaching AHP for cloud computing performance measurements as mentioned in the literature review section (e.g. Golmohammadi et al, 2012;Garg et al, 2013;Taha et al, 2014;Ghazali et al, 2017;Zhao et al, 2018). However, unlike other studies of AHP implementation to cloud computing performance measurement, this study dissects the "best practice" (Kouatli, 2014(Kouatli, , 2016 performance criteria in IT environment, in general, and cloud computing environment, in specific, to achieve the PPP by benchmarking the divisions of a cloud service provider environment.…”