A Multi-Methodological Approach to Complex Problem Solving: The Case of Serbian Enterprise

Zlatanović, Dejana

doi:10.3390/systems5020040

Cited by 5 publications

(4 citation statements)

References 26 publications

(38 reference statements)

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“…The VSM is most often viewed as a useful tool for control (Jackson, 2003, p. 108). The ways of managing common values and beliefs are neglected in the VSM, which means that the model is a significantly more powerful tool for dealing with complexity rather than for dealing with organisational culture or values (Zlatanovi c, 2017).…”

Section: Discussionmentioning

confidence: 99%

“…to diagnose a system with VSM) and not as a philosophy (Hildbrand and Bodhanya, 2015). Based on the Law of Requisite Variety and the principle of recursion, VSM can be used to concentrate on communication and control processes to master problems arising from the disruption of the basic cybernetic principles (Zlatanovi c, 2016(Zlatanovi c, , 2017. In such contexts, the VSM is a precise and quite comprehensive tool for diagnosing the organisational structure and functioning, and its redesign if necessary.…”

Section: Vsm As a Methodolgical Tool Of Organizational Cyberneticsmentioning

confidence: 99%

“…Subsystem S 2 coordinates operational elements to ensure their harmonic operation. Coordination function manages several rules and regulations that should ensure that parts of the S 1 segment function as a cohesive entity (Jackson, 2003, p. 94;Zlatanovi c, 2016Zlatanovi c, , 2017. It implies enabling internal procedures related to workplace safety, labour rights, etc.…”

Section: Vsm and Sr Integratedmentioning

confidence: 99%

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The viable system model’s support to social responsibility

Štrukelj

Zlatanović

Nikolić

et al. 2021

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Purpose The consequences of human social irresponsibility urge socially responsible reactions. The authors expose the consequences of socially irresponsible behaviour and state possible requisitely holistic tools to eliminate organisations’ dangerous and socially irresponsible behaviour. This paper aims to examine how the viable system model (the VSM) used as a diagnostic tool can help organisations support socially responsible behaviour. Design/methodology/approach Given the variety of systems methodologies, the authors selected the VSM as a key methodological tool of Organizational Cybernetics. A case-study approach is used to demonstrate the power of the VSM as a diagnostic tool. Findings Humans need to replace recklessness and selfishness by faster re-orientation towards a socially responsible society. By following the cybernetic circle of the preparation and implementation of the management process and practising social responsibility via the VSM, organisations can conduct socially responsible business operations for a socially responsible society. Respecting the pluralist nature of social responsibility and a limited framework of the VSM, the VSM analysis needs to be supported by interpretive systems approaches, such as Strategic Assumptions Surfacing and Testing (SAST). Research limitations/implications The presented study’s limitation is the case study of a selected organisation from Europe. The discussion could be relevant to each organisation, which is observed as a viable system. The insights gained with this case study can be broadened by empirical research involving diverse organisations from various countries. Practical implications Research results indicate socially irresponsible behaviours of the researched organisation and possible ways of overcoming them. The cybernetic circle of the preparation and implementation of socially responsible management processes through the VSM offers a possible path towards more social responsibility in organisations. Moreover, the VSM should be used in combination with interpretive systems approaches, such as SAST. Social implications The generality of the VSM indicates that decision-makers could use the VSM for diagnosing socially irresponsible behaviour in organisations and for redesigning organisations to help develop a more socially responsible society. Originality/value The paper contributes to a cybernetic framework and methodological support to social responsibility. This study could serve as an essential starting point for organisations wishing to take further steps towards social responsibility.

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Section: Discussionmentioning

confidence: 99%

Section: Vsm As a Methodolgical Tool Of Organizational Cyberneticsmentioning

confidence: 99%

Section: Vsm and Sr Integratedmentioning

confidence: 99%

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The viable system model’s support to social responsibility

Štrukelj

Zlatanović

Nikolić

et al. 2021

Self Cite

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“…Therefore, we indicate the need for the combined use of systems methodologies. The essence of multi-methodology, i.e., combining the systems methodologies, is to employ more than one methodology or parts of methodologies within a single intervention (Zlatanović, 2017). Here, we chose to use parts of methodologies from different paradigms to examine CSR.…”

Section: Dst and Sd Support Csrmentioning

confidence: 99%

Corporate Social Responsibility Considered With Two Systems Theories: A Case from Serbia

Zlatanović

Mulej²,

Ženko

2022

Naše Gospodarstvo/Our Economy

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Corporate Social Responsibility (CSR) becomes one of the prerequisites for success of contemporary organizations aimed at humankind’s survival by sustainable development. As SR behavior can generate significant benefits, more and more organizations are developing SR strategic plans and implementing SR initiatives. In ISO 26000, CSR has three basic concepts: Responsibility for one’s influences over society, interdependence and holistic approach. Therefore, authors focus on systemic approach to CSR. The purpose is to demonstrate how combined use of appropriate systems theories can help dealing with CSR. Accordingly, Dialectical Systems Theory (DST) and System Dynamics (SD), as relevant systems theories, i.e. methodologies stemming from different systemic paradigms, were selected. DST helped to identify some relevant aspects and components of CSR which were empirically tested in businesses in the Republic of Serbia. Hence, the following factors, i.e. groups of SR activities are selected as relevant for improving organizational performance: General CSR activities; CSR activities towards consumers; CSR activities towards environmental protection and beneficiaries’ health, and Socially responsible after sales activities. In addition, empirical research results indicating the influence of the above factors on performance were the basis for using the tools of SD, such as stock and flow diagrams and causal loop diagrams. SD tools contribute to simulating the system’s future behavior, i.e. future performance level after improving these CSR activities. Authors introduce a new, systemic approach to conceptualizing and researching CSR by providing appropriate methodological support for exploring relevant interdependencies of CSR aspects.

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Complexity Funnel Methodology

Navarro Forero

2023

Synthesis Lectures on Engineers, Technology, &Amp; Society

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A Multi-Methodological Approach to Complex Problem Solving: The Case of Serbian Enterprise

Cited by 5 publications

References 26 publications

The viable system model’s support to social responsibility

The viable system model’s support to social responsibility

Corporate Social Responsibility Considered With Two Systems Theories: A Case from Serbia

Complexity Funnel Methodology

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