A multi-perspective evaluation of a service robot for seniors: the voice of different stakeholders

Bedaf, Sandra; Marti, Patrizia; Amirabdollahian, Farshid; Witte, Luc de

doi:10.1080/17483107.2017.1358300

Cited by 84 publications

(109 citation statements)

References 10 publications

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“…Relatives, acting as informal caregivers, and professional caregivers also need to be properly addressed. In previous research, the professional caregivers are described as having less experience with and more concerns about robots than older adults do and the population in general [51,73,74]. One possible explanation could be that the literature has not really addressed the technical integration in care or how the professionals can assist vulnerable older adults in the selection and use of care robots [29,53].…”

Section: The Who/whom Aspect Of Cromentioning

confidence: 99%

Care Robot Orientation: What, Who and How? Potential Users’ Perceptions

Johansson-Pajala

Thommes

Hoppe

et al. 2020

Int J of Soc Robotics

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Exploring the specific field of care robot orientation generates many questions regarding the meaning, content and how it should be conducted. The issue is important due to the general digitalisation and implementation of welfare technology and care robots. The aim of the study was to explore perceptions of care robot orientation from the potential users' perspective. Data were collected by focus group interviews in Finland, Germany and Sweden. In all three countries, potential user groups were represented: older adults, relatives, professional caregivers and care service managers. A qualitative descriptive method was used for analysing data. The data revealed three aspects of care robot orientation: (1) What care robot orientation is, (2) Who needs it and by Whom it should be given and (3) How it should be performed. The need for care robot orientation is general in society. In the absence of knowledge about care robots, it is nearly impossible to know what to ask for or actually seek information about. Therefore, care robot orientation must be founded on agile implementation planning for care robots, with a firm basis in trustworthy knowledge and information and respecting individuals' wishes. This also gives rise to an ethical challenge when care robots are offered to people having reduced decision-making ability (dementia, cognitive impairment), along with the issue of who then should make the decision. The mapping of the What, Who/Whom and How aspects of care robot orientation offers a foundation for the creation of orientation models, which might facilitate structured and goal-oriented care robot orientation strategies.

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Section: The Who/whom Aspect Of Cromentioning

confidence: 99%

Care Robot Orientation: What, Who and How? Potential Users’ Perceptions

Johansson-Pajala

Thommes

Hoppe

et al. 2020

Int J of Soc Robotics

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“…lifting), and as a supplement, in situations where increased efficiency and productivity is desired (e.g. cleaning, delivering food, for daily activities, social and cognitive stimuli) [10]. In these ways, care robots are predicted to transform the performance of care work and as a consequence, new markets and new services are expected to develop [11].…”

Section: Introductionmentioning

confidence: 99%

“…Instead, technology acceptance and usage evolves through changes, rearrangements and readjustments of the elements that hold a practice together (objects, infrastructures, competences, images and meanings) [26][27][28][29]. This tells us that care robots need to be not only functional and robust: it is imperative that end users, such as frontline care personnel, relatives and care receivers, also have a desire to use them in their homes and at work [10,30]. End users are pivotal for acceptance and wide-spread adoption of technology in healthcare [31][32][33].…”

Section: Introductionmentioning

confidence: 99%

Technological Frames and Care Robots in Eldercare

Frennert

Aminoff

Östlund

2020

Int J of Soc Robotics

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Care robots are often portrayed as an exciting new technology for improving care practices. Whether these robots will be accepted and integrated into care work or not, is likely to be affected by the assumptions, expectations and understandings held by potential end users, such as frontline staff and the people that are cared for. This paper describes how the conceptual framework of technological frames was used to identify the nature of care robots, care robots in use and care robot strategy as shared group level assumptions, expectations and understandings of care robots among care staff and potential care receivers. Focus groups were conducted with 94 participants. These groups consisted of line managers, frontline care staff, older people and students training to become carers. The technological frame of the nature of care robots revealed two complementary components: care robots as a threat to the quality of care, and care robots as substitute for humans and human care, held together by imaginaries of care robots. The technological frame of care robots in use revealed aspects of prospective end-users' uncertainty of their ability to handle care robots, and their own perceived lack of competence and knowledge about care robots. In addition, the following potential criteria for successful use of care robots were identified: adequate training, incentives for usage (needs and motives), usability, accessibility and finances. The technological frame of care robot strategy was revealed as believed cost savings and staff reduction. The novelty of the results, and their relevance for science and practice, is derived from the theoretical framework which indicates that adoption of care robots will be dependent on how well societies succeed in collectively shaping congruent technological frames among different stakeholders and aligning technological development accordingly.

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“…All five of the studies used questionnaires, three used solely questionnaires, [5,6,10] one used focus groups and question-naires, [11] and one used individual user tests and questionnaires. [4] Out of the 23 publications included in this review, there were five secondary studies of differing types, including two literature reviews, [12,13] one integrative review, [14] one rapid evidence review, [15] and one systematic review. [16] The ten primary and secondary studies outlined in Appendix 1 were conducted in many different countries, indicating an interest in robots for care of the elderly that spans a large part of the globe.…”

Section: Characteristics Of Included Literaturementioning

confidence: 99%

“…Expanding the development and use of these robots could dramatically reduce health care costs while maintaining autonomy of the individual and improving health outcomes. Assistive robots have a wide range of potential uses, such as retrieving food and drink and reminding the individual to eat or drink, [4] helping an individual from their bed to a wheelchair, [5] or helping an individual with washing, dressing, and using the toilet. [6] 1.2 Importance of the research While the use of these assistive robots seems promising, the question as to how to govern their use through policy, has not yet been fully answered.…”

Section: Introduction 11 Backgroundmentioning

confidence: 99%

Global policies on assistive robots for care of the elderly: A scoping review

Plaschka¹,

Sawchuck

Orr

et al. 2020

IJH

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The elderly are the fastest growing portion of the world population. The majority of elderly want to remain independent as long as possible, with responsibility for their care often falling to family or caregivers. Assistive robots could help maintain independence in the elderly while relieving the burden of care on families and healthcare professionals. This scoping review seeks to examine the type and scope of global policies on the use of robotic technology for care of the elderly in international jurisdictions and to assess how they align with current Canadian policies. This review also seeks to determine current perceptions on the use of robotics in care of the elderly and potential barriers to their use that policy makers could encounter. A comprehensive literature search was conducted for articles related to robotic care of the elderly, perceptions of robotic care of the elderly and related policies, using a global lens. A three-step strategy was used to review and identify articles. The search identified 10 primary and secondary studies and 13 grey literature sources. Studies reported that response to robotic care for the elderly had both positive and negative aspects, and that concerns around privacy and cost were prevalent. Japan and the EU had the most comprehensive policy strategies and proposals. Robotic policy in healthcare is relatively new but will become increasingly important in the coming years. Canada needs to strengthen and anticipate its national policy strategy to ensure it can stay aligned with the fast pace of technological change. Further robust research should continue to explore potential for, and concerns over robotic care.

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A multi-perspective evaluation of a service robot for seniors: the voice of different stakeholders

Cited by 84 publications

References 10 publications

Care Robot Orientation: What, Who and How? Potential Users’ Perceptions

Care Robot Orientation: What, Who and How? Potential Users’ Perceptions

Technological Frames and Care Robots in Eldercare

Global policies on assistive robots for care of the elderly: A scoping review

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