“…(2) interfirm coordination, associated with the establishment of formal and informal procedures for better synchronisation of the relational activities of the members (da Silveira & Arkader, 2007;Monferrer et al, 2015); (3) conflict resolution, regarding the assumption by members of a disposition towards justice and the commitment that makes it possible to adopt quick and effective resolutions to those extraordinary situations typical of relational management (Mwesiumo & Halpern, 2016;Van de Graaff, 2016); and (4) exchange, including aspects related to products/services (exchange of goods or information about the specifications of products/services, logistics, payment and delivery, and information on the advice needed regarding the products/services that are served), as well as personal aspects (construction of personal relationships that improve internal knowledge among members and even the construction of social ties), to resolve the requirements of all parties (Frankort, 2014;Helfert et al, 2002;Monferrer et al 2015).…”