A netnographic examination of constructive authenticity in Victoria Falls tourist (restaurant) experiences

Mkono, Muchazondida

doi:10.1016/j.ijhm.2011.06.013

Cited by 137 publications

(99 citation statements)

References 65 publications

(82 reference statements)

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“…In the case of Australia, and for that matter in Far North Queensland, the visitors' ideas of the authentic past could be residing within the impressions of the pre-British Aboriginal Australia, the 'primitive other'. A similar mindset was reported by Mkono [28] in her study of tourists' construction of Zimbwabeanness and Africanness in relation to two Victoria Falls restaurants. The study demonstrated that, whereas tourists were concerned about authenticity of cultural presentations in restaurant experiences, their construction of what constitutes real African culture were extremely fluid and differed significantly with that of the local people.…”

Section: Indigenous Tourism Operator's Perspectives On Authenticitysupporting

confidence: 74%

Real (or) Staged? Authenticity and Cultural Portrayal in Indigenous Tourism

Kithiia¹,

Reilly²

2016

J Tourism Hospit

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This study examined the perceptions of authenticity in cultural portrayals by both visitors and indigenous tourism operators in Far North Queensland. Surveys were administered over a two week period to indigenous tour operators and visitors at six locations throughout the region. The results showed that tourists place a high value on authenticity and the majority of them who had participated in an indigenous experience were satisfied with its level of authenticity. The study further found that the use of theatrical effects in cultural presentations was viewed negatively by tourists. A few indigenous tour operators were found to place a higher premium on maintaining the pride of their community's cultural values, rather than work collaboratively with external corporations to provide titillating, but barely authentic, tourism experiences. The overwhelming consensus from all those interviewed was that players in the indigenous tourism market are still grappling with how they could appeal to a broad range of tourists without losing authenticity in their presentation of culture. The solution is likely to be found in local capacity building and multi-stakeholder engagement, not least the involvement of governing authorities and the mainstream tourism sector.

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Section: Indigenous Tourism Operator's Perspectives On Authenticitysupporting

confidence: 74%

Real (or) Staged? Authenticity and Cultural Portrayal in Indigenous Tourism

Kithiia¹,

Reilly²

2016

J Tourism Hospit

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“…The risk is that the staged authenticity alters until to destroy the authenticity. These concepts have been developed in several studies (Hughes, 1995;Daniel 1996;Crang, 1997;Waller, Lea, 1999;Edensor, 2000;Olsen 2002;Mkono, 2012) concerning also expressly ecotourism (Kontogeorgopoulos, 2004), heritage tourism (Waitt, 2000;Halewood, Hannam, 2001; Chhabra and others, 2003), culture tourism (Bachleitner, Zins, 1999;Taylor, 2001), rural tourism (Cawalaym, Gillmor, 2002; Sanagustin Fons and others, 2011) and seaside tourism (Sedmak, Mihalic, 2008). Furthermore, some studies rethink and revisit these concepts (Cohen, 1988;Wang, 1999;Reisinger, Steiner, 2006;Hillman, 2007;Hughes, 2009;Zhu, 2012).…”

Section: Introduction Theoretical Background and Methodological Apprmentioning

confidence: 99%

Agritourism in Italy and the Local Impact Referring To Itria Valley. The Organic Firm “Raggio Verde” And Its Ecological Agritourism Project

Ciervo

2013

European Countryside

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Abstract:The aim of this article, using a paradigmatic approach, is to understand the evolution of agritouristic activity in Italy, to evaluate the possible local impacts referring to Itria Valley and considering the case of study of the organic firm "Raggio Verde" in Cisternino (Brindisi, Italy) with its project of multifunctional initiatives through the creation of an organic ecological agritourism. The thesis supported is that the local impact of the agritouristic activity is different according to the reference's paradigm (market liberalism or ecological-territorial) and to the agritourism model (with reference to environmental and social relations, and to the dependence's level from external sources). The methodology is inductive, based on qualitative and quantitative analysis, on indirect, direct and participant observation by a research on the field.Key words: agritourism, local impact, commercial agritourism, ecological agritourism, Italy.Sintesi: L'obiettivo di questo contributo, sulla base di un approccio paradigmatico, è quello di comprendere l'evoluzione dell'attività agrituristica in Italia, per valutare i possibili impatti locali con riferimento alla Valle d'Itria e considerando il caso di studio dell'azienda biologica "Raggio Verde" di Cisternino (Brindisi, Italia) e il suo progetto di apertura alla multifunzionalità attraverso la creazione di un agriturismo bioecologico. La tesi sostenuta è che l'impatto locale dell'attività agrituristica varia a seconda del paradigma di riferimento (liberalismo di mercato o ecologicoterritoriale) e al modello di agriturismo (con riferimento alle relazioni ambientali e sociali, e a livello di dipendenza dalle fonti esterne). La metodologia è induttiva, basata sull'analisi qualitativa e quantitativa, oltre che sull'osservazione indiretta, diretta e partecipativa (resa possibile dalla ricerca sul terreno).

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“…Tujuan dari penelitian netnography ini adalah untuk mengamati bagaimana salah satu provider internet dan seluler di Indonesia berinteraksi dengan pelanggan melalui sosial media Twitter. Netnography dipilih karena sudah terbukti secara luas digunakan untuk mempelajari komunitas online (Kozinets 2010;Mkono 2012;Medberg & Heinonen 2014;Wu & Pearce 2014). Selain itu netnography lebih sederhana, cepat dan murah dibandingkan dengan teknik lainnya seperti etnography tradisional (Björk & KauppinenRäisänen, 2012).…”

Section: Pendahuluanunclassified

“…Lebih lanjut, penelitian ini mengikuti Aydin & Alvarez (2016) (Mkono 2012;Medberg & Heinonen 2014). Untuk memastikan validitas kategori penelitian ini mengklarifikasinya dengan melakukan peninjauan kembali data yang dilakukan secara terus menerus.…”

Section: Data Analysis and Interpretation: Identifikasi Pola Utamaunclassified

Analisis Komunikasi Sosial Media Twitter sebagai Saluran Layanan Pelanggan Provider Internet dan Seluler di Indonesia

Setiawan

Setyohadi

2017

JISEBI

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Abstrak-Penggunaan sosial media sebagai layanan pelanggan memberikan banyak keuntungan bagi perusahaan. Pelanggan dapat menyampaikan keluhan, komentar, dan saran kepada perusahaan dengan mudah dan cepat. Namun tidak semua perusahaan yang menggunakan sosial media untuk meningkatkan layanan pelanggan memahami dengan baik interaksi yang terjadi yang melibatkan pelanggan. Penelitian ini mengidentifikasi interaksi yang terjadi antara pelanggan dan perusahaan melalui layanan pelanggan di lingkungan sosial media Twitter. Metode netnography digunakan untuk mengetahui bagaimana interaksi pelanggan dan perilaku perusahaan dalam berinteraksi. Hasil penelitian menunjukkan terdapat tiga kelompok utama interaksi pelanggan, yaitu keluhan (42,20%), komentar (35,55%) dan pertanyaan (22,25%). Selain itu hasil penelitian menunjukkan perilaku perusahaan yang menggunakan pendekatan personal dan bersahabat dalam berinteraksi dengan pelanggan. Kata Kunci-Layanan Pelanggan, Netnography, Sosial MediaAbstract-The use of social media as a customer service provides many advantages for the organizations. Customers can voice their complaints, comments, and suggestions to the organizations with easy and fast way. However, not all organizations that used social media to improve customer service understand about their interactions with customers. This study explores interactions that occur between customers and organization in Twitter environment. The netnography method is utilized to identify customer interactions and organizational behaviors. The results indicate that there are three types of customer interactions, complaints (42.20%), comments (35.55%) and questions (22.25%). In addition, the organization uses personal and friendly approach to interact with customers.

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A netnographic examination of constructive authenticity in Victoria Falls tourist (restaurant) experiences

Cited by 137 publications

References 65 publications

Real (or) Staged? Authenticity and Cultural Portrayal in Indigenous Tourism

Real (or) Staged? Authenticity and Cultural Portrayal in Indigenous Tourism

Agritourism in Italy and the Local Impact Referring To Itria Valley. The Organic Firm “Raggio Verde” And Its Ecological Agritourism Project

Analisis Komunikasi Sosial Media Twitter sebagai Saluran Layanan Pelanggan Provider Internet dan Seluler di Indonesia

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