Scattering processes at interfaces and free boundaries of solids strongly affect heat transfer in micro- and nanostructures such as integrated circuits, periodic nanostructures, multilayer thin films, and other nanomaterials. Among many influencing factors, surface roughness due to atomic disorder plays a significant role in the rate of thermal transport. Existing approaches have been developed only for the limiting cases of smooth or completely diffuse surfaces. We have developed a new effective and simple method based on a direct consideration of the scattering of elastic waves from a statistically random profile (using a normal Gaussian surface as an example). This approach, first, allows to generalize common methods for determining the thermal properties of a real random rough surface using simple modifications, and, second, provides a tool for calculating the Kapitza conductance and the effective longitudinal thermal conductivity and studying the influence of roughness on heat transfer.