Person-centred practice is an ethical imperative [1,2] and an essential competency that has value for patients, clinicians and the health service. [3] At its core is a holistic view of the patient as a person with a unique illness experience, as well as the creation of a therapeutic relationship between patient and clinician. [1] Despite various interventions, research shows that person-centredness and its constituent elements decline during the training of medical students. [4][5][6] To understand this phenomenon, it is necessary to examine the underlying assumptions and effects of training interventions on person-centred practice. This, in turn, requires an understanding of learning and the learner.Marcus [7] refers to four dimensions of the learner as sources of human capacity and competency, i.e. physical and mental abilities, knowledge and beliefs, sense of self and identity and social relationships. When there is a disturbance to any, some or all of these dimensions, the person experiences uncertainty. This uncertainty becomes the trigger to several, preferably conscious, cognitive and metacognitive activities that lead to learning. These include reviewing the activities or events that triggered the disruption, finding new information and critically evaluating the new information against the disruption, while taking into account self and identity, relationships and competencies. All this is done to develop an appropriate plan of action. Through practice, learners improve or develop new competencies, and develop or deepen their understanding of themselves and others, thereby growing the ability to learn in a continuously iterative learning cycle. [8] The capability approach (Fig. 1) [7,9,10] enables learners to develop mastery and move towards self-directed learning over time. It needs to be made consciously visible, scaffolded and guided by mentors and teachers, for all individuals to learn how to use it. [9] In this article, we use the capability approach to assess Bachelor of Clinical Medical Practice (BCMP) students' learning of person-centred consultation skills during a quality-improvement (QI) process on the medical consultation. Students with the BCMP degree are qualified to practise as clinical associates in South Africa (SA). [11] They spend most of
Background. Research shows that person-centredness declines during medical education. This study examines the underlying assumptions and effects of clinical associate training interventions on person-centred practice.Objectives. To understand student experiences of a medical consultation quality-improvement (QI) process in terms of a capability approach to learning and the effects of this process on their person-centredness. Methods. In a randomised controlled trial students from 8 clinical learning centres (CLCs) participated in a qualitative, medical consultation QI process. Qualitative data (focus group discussions and reflective reports) were analysed using a capability approach to the learning framework. Results. Learning was triggered by disruptio...