“…The account is "normative" because it accounts for persuasive influence based on norms that strategies bring to bear in a situation, and "pragmatic" because it refers to actual communication practices. Normative pragmatic theories have been developed to account for the persuasive force of speech acts such as proposing and accusing, and for design features including graphics and appeals to authority and fear (Goodwin, 2002(Goodwin, , 2011Innocenti, 2011;Jacobs, 2000Jacobs, , 2006Kauffeld, 1998Kauffeld, , 2001Kauffeld, , 2009.…”