A novel hybrid intelligent technique to enhance customer relationship management in online food delivery system

Jha, Rohini

doi:10.1007/s11042-022-12877-1

Cited by 3 publications

(1 citation statement)

References 34 publications

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“…One important issue that will significantly affect the financial performance of both food delivery platforms and restaurants is the customer relationship management as it can build a higher customer loyalty and generate a repeated purchase intention in the future. Jha (2022) proposed techniques (Generalized Savitzky-Golay Filter (GS-GF) and Hybrid Self Constructing Neural Fuzzy based African Buffalo Optimization (HSCFN-ABO)) to extract features of customer comments and classified them into food quality, delivery and payment categories to improve customer relationship management. In addition, consumer behavior of using the food delivery services is also one prominent research area.…”

Section: Consumer Behaviors and Preferencesmentioning

confidence: 99%

Sustainable successes in third-party food delivery operations in the digital platform era

et al. 2023

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In the digital era, third-party food delivery operations are very popular all around the world. However, to achieve a sustainable operation for food delivery businesses is a challenging issue. Motivated by the fact that there is a lack of consolidated view towards the topic in the literature, we conduct a systematic literature review to identify how to achieve a sustainable operation for third-party food delivery and highlight the recent advances in this important area with the discussion of real-world practices. In this study, first, we review the relevant literature and apply the triple bottom line (TBL) framework to classify prior studies into economic sustainability, social sustainability, environmental sustainability, and multi-dimensional sustainability. We then identify three major research gaps, including inadequate investigation on the restaurant’s preferences and decisions, superficial understanding on the environmental performance, and limited examination on the multi-dimensional sustainability in the third-party food delivery operations. Finally, based on the reviewed literature and observed industrial practices, we propose five future areas that deserve an in-depth further investigation. They are namely applications of digital technologies, behaviors and decisions of the restaurants, risk management, TBL, and post-coronavirus pandemic.

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Section: Consumer Behaviors and Preferencesmentioning

confidence: 99%