A Passenger Context Model for Adaptive Passenger Information in Public Transport

Keller, Christine; Titov, Waldemar; Schlegel, Thomas

doi:10.1007/978-3-030-50537-0_18

Cited by 2 publications

(3 citation statements)

References 22 publications

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“…Considered as a preparation phase, this step has also been called pre-trip by some authors because it is usually done in advance, at home or at work, for example ([2,17,18]). Execution refers to the realisation of the planned route and has been called the on-trip stage [2,17]. Patesson and Lecomte [17] also considered a post-trip phase in which the user acquires experience of his or her trip.…”

Section: Trip Steps and Information Needsmentioning

confidence: 99%

“…This reflects at least partially the extent to which the digitalisation of services and data, phones and other portable devices permeate in both personal and professional areas. Indeed, the democratisation of internet access and the significant development of mobility tools during the last decade enable easier access to real-time ubiquitous information in PT [2,3,7,8].…”

Section: How Do Travellers Acquire Information?mentioning

confidence: 99%

“…Furthermore, travel experiences also affect the persistence to use PT. In this context, the information provided to or acquired by passengers has been shown as being crucial for users' satisfaction and experience [2,3]. Actually, the physical and mental comfort experience of citizens using PT linked, among many other aspects, to quality and accessibility of information, has been one indicator (amongst others) to assess the sustainability of urban mobility [4].…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

How Does My Train Line Run? Elicitation of Six Information-Seeking Profiles of Regular Suburban Train Users

Adelé

Vallet

et al. 2022

Sustainability

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Information is at the heart of the smooth running of a public transport network and the satisfaction of its users, particularly in disrupted situations. Information is a central element for users to continue to use this mode contributing to sustainable mobility and even attracting new users. Therefore, it is essential to understand how travellers use passenger information to adjust the way it is disseminated to actual usage. This article aims to identify the sources of information used by travellers and at what moments they consult them in order to categorise passengers according to these activities. We conducted an online questionnaire on 258 regular suburban train users of a specific branch of one particular line (with the same information material in the stations). In addition to univariate descriptive analyses, the results were analysed using Multiple Correspondence Analysis and Ascending Hierarchical Clustering to construct six information-seeking profiles named: Improvisers, Monitors, Planners, Circumscribed, Ultra-connected and Routinized. Based on clustering, we were able to link sociodemographic or travel characteristics to information-seeking behaviour. Differences in information acquisition and use were identified. These results suggest great information-seeking behaviour disparities and can provide interesting information to passenger transport stakeholders. The results could be further integrated into a multi-agent simulation.

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Section: Trip Steps and Information Needsmentioning

confidence: 99%