A Phenomenology of Tourist Experiences

Cohen, Erik

doi:10.1177/003803857901300203

Cited by 1,644 publications

(1,034 citation statements)

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“…In sharp contrast to the notion of living the tourist experience as a way to dissociate from everyday life (Cohen, 1979), the findings revealed a third dimension of value co-creation in connected experiences, which can be described as 'mental detachment' or 'de-territorialisation'. As tourists use their devices to connect to their networks, it was found that they often do so to 'switch to distant places'.…”

Section: ) Mental Detachment and De-territorialisationcontrasting

confidence: 80%

“…However, there appears to be less understanding of how value might be co-destructed by integrating ICTs in order to facilitate such 'connected experiences'. Based on the assumption that travel fulfils the purpose of the reversal of everyday life, escapism and disconnection from the mundane (Cohen, 1979), it is thus of significance to evaluate whether there exist diminishing effects of ICTs resource integration on tourist experiences. By adopting the constructs of value co-creation and value co-destruction as theoretical vehicles, this paper now turns to examine the 'flipside' of technology to understand how value might be destroyed as ICTs become integrated and used.…”

Section: An Era Of Connectednessmentioning

confidence: 99%

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Value Co-creation and Co-destruction in Connected Tourist Experiences

Neuhofer

2016

Information and Communication Technologies in Tourism 2016

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Information and communication technologies (ICTs) have become a key resource that has transformed travel and tourist experiences. Due to the increasing ubiquity and mobility of ICTs, they have become integral in creating connected experiences that interlink travel with everyday life. While recent studies have investigated value co-creation and the enhancement of experiences through ICTs, there is less knowledge about potential value co-destruction when ICTs come into place. This paper provides a first exploratory study to examine technology resource integration by looking at the dichotomous relationship of value co-creation and value co-destruction in connected tourist experiences. By adopting a qualitative in-depth methodology, this study has identified six dimensions, which highlight how value can be created and destroyed through connectedness. The paper contributes to service-dominant logic, resource integration and value creation discourses in a tourism and technology context, for which several theoretical and practical limitations are discussed.

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Section: ) Mental Detachment and De-territorialisationcontrasting

confidence: 80%

Section: An Era Of Connectednessmentioning

confidence: 99%

Value Co-creation and Co-destruction in Connected Tourist Experiences

Neuhofer

2016

Information and Communication Technologies in Tourism 2016

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“…However, tourist experiences and tourism experiences have been discussed by some authors [1] - [9]. Clawson [1] wrote about recreation experiences; Boorstin [2] discoursed on authenticity in tourist experiences; Cohen [3], [4] studied the phenomenological tourist experiences frames; MacCannell's [5] presented contemporaneous writings on tourist experiences and authenticity. Pearce and Caltabiano [7] further extended consideration of traveller and tourist experiences and authenticity with connections to motivations.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Borrie and Birzell [12] presented four ways used to understand tourist and tourism experiences. Those four ways include (1) meanings-based [13], (2) benefits, (3) satisfaction [14], and (4) experience based means [4], [15]. Urry [16], [21] introduced the notion of 'gaze' into considerations of tourist experiences albeit that 'his gazes' were challenged by Perkins and Thorns [17].…”

Section: Literature Reviewmentioning

confidence: 99%

Monitoring the Quality of Tourism Experience

Mendes¹,

Guerreiro²

2016

Proceedings of the Asia Tourism Forum. 2016 - The 12th Biennial Conference of Hospitality and Tourism Industry in Asia

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Abstract-The new economic era -the experience economy -that we entered in the XXI century is challenging the overall tourism industry and destinations to respond to visitor expectations in a radically different way, demanding a new vision on what is truly being delivered to them. Within the current era, tourism businesses and destinations, in order to thrive and compete globally, are bound to recognize that experience, not goods or services, are what motivates visitors to travel, repeat visits to the destinations and recommend it to friends and relatives. Being so, a research agenda for tourism development and quality should place at its centre the nature of tourist experience and meanings of quality tourist experience from the stakeholders point of view, so that the industry actors can take joint action supported by in-depth knowledge of meanings attached to experience. With few exceptions, in tourism related literature, quality tourism experience has been largely overlooked. However, tourist experience and tourism experience have been discussed by Clawson Another reason is related to the fact that supporting constructs, namely satisfaction, quality and value, continue relatively ambiguous and are not always part of an integrated vision and consistent research. And yet, understanding of major and relevant dimensions of the tourist experience are of utmost importance to construct operationalization for effective experience management at destination level. The article proposes an integrated vision on how to monitor the quality of tourism in a mass tourism coastal destination -the Algarve (Portugal). While analyzing the quality of the tourism experience from tourists' perspective represents the overall purpose of this paper, and the specific objectives are threefold. Firstly, the research intends to assess the tourists' perceptions on the four dimensions of the experience destination, attributes and compares them with satisfaction felt in terms of the same attributes. Secondly, it expects to provide an overall assessment of tourism experience. Thirdly, the study proposes to establish the relationship between tourist satisfaction and the tourist experience and destination loyalty. The questionnaires were based on the work of Oh, Fiori and Jeong [18], after having been adapted to the Algarve tourist destination context, and refer to the four areas of the Experience Economy: Education (items a, b, c, d), aesthetics (items e, f, g, h), Entertainment (i, j , k, l) and Escapism (m, n, o, p). The last three items -q, r, s -are related to memory and memories. To that end, a survey was carried out sampling 405 individuals.Of the 397 valid questionnaires obtained, 90% were answered by tourists from Portugal, Germany, Spain, the Netherlands, Ireland and the United Kingdom. The results show about 95% of the respondents are satisfied and very satisfied. Approximately 95.3% of the respondents say they are satisfied and very satisfied with their stay in the Algarve. About the quality of lived experience, 77.3% classified very ...

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“…Although there has been much interest in authenticity in terms of consumption (e.g. Cohen, 1979), there has been limited attention paid to the desire for experiential authenticity on the part of the producer of the experience, in this case the farm family members. Therefore, within the context of the research, the standpoint of farm family members as actors and producers of farm attractions becomes germane.…”

Section: Experiential Authenticity and Farm-based Attractionsmentioning

confidence: 99%