“…The usage patterns, practices and processes of Web 2.0 technologies by DMOs and destination marketers have covered several aspects such as the quality and quantity of users [50]; the type of medium deployed [39,40,72]; the content type [50,66,73,74]; the destination marketers' posting timing and frequency [9,21]; the use of Key Performance Indicators (KPIs) to measure the effectiveness of promotional and advertising campaigns [26,58]; and the comparison and benchmarking of SNSs' usage practices across multiple DMOs [8,34,64,67,71,[75][76][77].…”