A Place to Heal: Environmental Sources of Satisfaction Among Hospital Patients<sup>1</sup>

Harris, Paul; McBride, Glen; Ross, Chet; Curtis, L. Perry

doi:10.1111/j.1559-1816.2002.tb01436.x

Cited by 168 publications

(173 citation statements)

References 18 publications

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“…In other words, the quality of the healthcare setting from the users perspective (Gifford, 2002), and the quality of the social and organizational relationships in general, including the relationship with the staff (Irurita, 1999), are crucial for patients' satisfaction with the hospital experience. Harris et al (2002) interviewed 380 discharged inpatients to identify environmental sources of satisfaction with the hospital, and, specifically, to determine the relative contribution of environmental satisfaction to overall satisfaction with the hospital experience. Environmental satisfaction, that is, satisfaction with interior design, architecture, housekeeping, privacy, and the ambient environment was perceived as a source of overall satisfaction, following nursing and clinical care.…”

Section: From Perceptions Of the Quality Of The Health Care Environmementioning

confidence: 99%

“…Physical environment is defined as ambient, architectural or interior design features that are purely stimulus objects (Dijkstra et al, 2006;Harris et al, 2002) and that characterize the healthcare settings. Swan et al (2003) found that patients recovering in appealing rooms rated their rooms significantly higher than did patients in typical rooms in the same hospital, and Leather et al (2003) found that a relocated (and redesigned) waiting area originated more positive environmental appraisals, and greater reported environmental satisfaction than the traditional waiting area before relocation.…”

Section: Introductionmentioning

confidence: 99%

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Inpatients’ and outpatients’ satisfaction: The mediating role of perceived quality of physical and social environment

et al. 2013

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a b s t r a c tThis study analyses the processes through which the physical environment of health care settings impacts on patients' well-being. Specifically, we investigate the mediating role of perceptions of the physical and social environments, and if this process is moderated by patients' status, that is, if the objective physical environment impacts inpatients' and outpatients' satisfaction by different socialpsychological processes. Patients (N ¼ 206) evaluated the physical and social environments of the care unit where they were receiving treatment, and its objective physical conditions were independently evaluated by two architects. Results showed that the objective environmental quality affects satisfaction through perceptions of environmental quality, and that patients' status moderates this relationship. For inpatients, it is the perception of quality of the social environment that mediates the relationship between objective environmental quality and satisfaction, whereas for outpatients it is the perception of quality of the physical environment. This moderated mediation is discussed in terms of differences on patients' experiences of health care environments.

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Section: From Perceptions Of the Quality Of The Health Care Environmementioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Inpatients’ and outpatients’ satisfaction: The mediating role of perceived quality of physical and social environment

et al. 2013

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“…Natural light in patient care areas reduced agitation in elderly patients, decreased length of stay, lessened the need for pain medication, and reduced depression. [27][28][29][30][31][32][33] Researchers 34 reported that the cost of an inefficient system for navigation in a major regional hospital was more than $220 000 per year or $448 per bed. Much of this cost involved 4500 hours of hospital staff other than information staff giving directions.…”

Section: Patients and Their Families Weigh In On Evidence-based Hospimentioning

confidence: 99%

Patients and Their Families Weigh in on Evidence-Based Hospital Design

Trochelman

Albert

Spence

et al. 2012

Critical Care Nurse

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to design and build health care facilities founded on research or the best available information, ensuring that the relatively permanent physical environment facilitates the delivery of quality care, thereby improving patients' outcomes and safety. 2 Review of the Literature on EBD in Critical and Acute CareSubstantial support exists for the view that a health care structure itself affects quality of care, patients' safety and satisfaction, as well as staff satisfaction and service efficacy. 3 In a report to the Center for Health Design funded by the Robert Wood Johnson Foundation, Ulrich and associates 4 identified more than 600 studies that link hospital design with clinical outcomes. In recent years, evidence-based design (EBD) has become a more pronounced guiding principle in health care. The concept of EBD is BACKGROUND In 2 landmark publications, the Institute of Medicine reported on significant deficiencies in our current health care system. In response, an area of research examining the role of the physical environment in influencing outcomes for patients and staff gained momentum. The concept of evidence-based design has evolved, and the development of structural guidelines for new hospital construction was instituted by the American Institute of Architects in 2006.OBJECTIVE To determine perceptions of patients and their families of evidence-based design features in a new heart center.METHODS Hospitalized patients and their families, most of whom were in intensive care and step-down units, were surveyed and data from the Hospital Consumer Assessment of Healthcare Providers and Systems were reviewed to determine perceptions of evidence-based design features incorporated into a new heart center and to assess patients' satisfaction with the environment. RESULTS Responses were reviewed and categorized descriptively. Five general environment topics of focus emerged: privacy, space, noise, light, and overall atmosphere. Characteristics perceived as being dissatisfying and satisfying are discussed.CONCLUSIONS Critical care nurses must be aware of the current need to recognize how much the physical environment influences care delivery and take steps to maximize patients' safety, satisfaction, and quality of care. This article has been designated for CE credit. A closed-book, multiple-choice examination follows this article, which tests your knowledge of the following objectives:1. Discuss the concept of evidence-based design in health care environments 2. Identify evidence-based design features associated with improved patient care 3. Recognize the role of physical environment in influencing patient outcomes

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“…Numbers of research under western culture found elders living in shared bedrooms were more likely to develop territorial behaviors to protect personal privacy 1) . Consequently, most facility design guidelines in developed countries suggested that environment design should save enough personal space for each resident 2) , and private bedrooms are widely recommended over shared bedrooms.…”

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confidence: 99%

Are Private Bedrooms Necessary for Residential Facilities for the Elderly in China?

Sima¹

2017

AIJ J. Technol. Des.

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A Place to Heal: Environmental Sources of Satisfaction Among Hospital Patients¹

Cited by 168 publications

References 18 publications

Inpatients’ and outpatients’ satisfaction: The mediating role of perceived quality of physical and social environment

Inpatients’ and outpatients’ satisfaction: The mediating role of perceived quality of physical and social environment

Patients and Their Families Weigh in on Evidence-Based Hospital Design

Are Private Bedrooms Necessary for Residential Facilities for the Elderly in China?

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A Place to Heal: Environmental Sources of Satisfaction Among Hospital Patients1

Cited by 168 publications

References 18 publications

Inpatients’ and outpatients’ satisfaction: The mediating role of perceived quality of physical and social environment

Inpatients’ and outpatients’ satisfaction: The mediating role of perceived quality of physical and social environment

Patients and Their Families Weigh in on Evidence-Based Hospital Design

Are Private Bedrooms Necessary for Residential Facilities for the Elderly in China?

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Product

Resources

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A Place to Heal: Environmental Sources of Satisfaction Among Hospital Patients¹