A Practice on Wayfinding System Design with Service Design Thinking

Abstract

Abstract. Environment around people has become more complex than ever before due to the development of society and economy. It is easy to feel lost when exposed to wide-open and unfamiliar environments. Thus, wayfinding system design becomes increasingly important. Various factors affect people's wayfinding experience. Factors such as color, symbol or material of wayfinding facilities have been discussed a lot while the importance of systematic planning of wayfinding system has been ignored. This study combined service design thinking with wayfinding system design. Different service design methods had been applied to the different stages of wayfinding system design process in order to help designers make a more comprehensive design strategy. The wayfinding system design of Tea Experience Museum had been taken as a practice to show how service design thinking was used in wayfinding system design process.

A bibliometric analysis of published literature on healthcare facilities' wayfinding research from 1974 to 2020

“…Co-occurrence analysis was performed on keywords that appeared more than five times (1096 in total). The main research keywords include wayfinding behavior and strategies (H€ olscher et al, 2006;Lawton, 1996a;Lawton and Kallai, 2002), spatial cognition (H€ olscher et al, 2011;Mondschein and Moga, 2018;Passini et al, 1990), wayfinding system design (Pan and Yin, 2015;Passini, 1996), environment design, guidance system design (Vinson, 1999), indoor navigation (Afyouni et al, 2012), solution of wayfinding problems for blind and visually impaired people (Kulyukin et al, 2006), information design (Passini, 1996), and human-machine interface interaction design (Gruteser and Grunwald, 2003;Liu et al, 2008;Passini et al, 1990), focusing on the classification of wayfinding problems and the differences in influencing factors and solutions to wayfinding problems.…”

Research on the Product Derivation Method under the Interaction Design Thinking

“…Innovative design is not only to design a beautiful shape, sometimes the concept of innovation can be achieved by changing the relationship between the user and the product [8]. In the derivative product design, it is not simply to change of the appearance, but should really consider the needs, goal, habit and psychology of the users, so that the new products can serve the users better.…”