A Preliminary Investigation Into the Use of the Emotional Contagion Effect in the Exercise Environment

Elliott, David; Charlton, Lucy

doi:10.1177/2165222816634038

Cited by 3 publications

(2 citation statements)

References 45 publications

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“…Different part of the brain may process the separately aspects of emotion. However, because the brain integrates the emotional information it receives, each of the emotional components acts on and is acted upon by the others [6].…”

Section: The Emotional Contagion and Moodmentioning

confidence: 99%

The Information of Customer’s Emotional Contagion at Atmosphere of the Festival Situation

Huang¹

2017

IJICS

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The topic of festival effect on costumer buying behavior is an important issue to the company. One of the most significant features of the total product is the place where it is bough or consumed. In some cause, the place, more specifically the atmosphere of the place, is more influential than the product itself in the purchase decision. To improve customer purchase, many stores spend a lot of time to demonstrate special merchandise display in festival to attract customers. In the paper, we focus on merchandise display and emotional contagion to explore display of goods to perceived value and emotional contagion to mood, and their effects on customer impulsive buying. We use experimental method to manipulate merchandise display of store (festival display store / no festival display store) and emotional contagion (with emotional contagion environment / no emotional contagion environment) and to measure perceived value and impulsive buying with Likert scale. We infer that the store with festival merchandise display and emotional contagion environment will effect on impulsive buying.

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Section: The Emotional Contagion and Moodmentioning

confidence: 99%

The Information of Customer’s Emotional Contagion at Atmosphere of the Festival Situation

Huang¹

2017

IJICS

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“…The satisfaction that customer accepts from service can induce a pleasant experience, thus, showing this feeling can enhance the employee performance to provide better service (Huang & Dai, 2010). This tendency due to imitating others' emotion can occur in many circumstances, including service context (Elliott & Charlton, 2016). This is called emotional contagion.…”

Section: Introductionmentioning

confidence: 99%

Switching Expression or Emotion: Emotional Labor Strategy on Negative Word of Mouth Mediated by Customer Satisfaction

Bakar

Amaliah

Hidayati

2019

JDM

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This experimental study aimed to examine the effect of emotional labor strategy towards the negative WOM mediated by customer satisfaction. Research of emotional labor context has widely examined its impacts on service employees. The limitations in several studies proved that the opportunity in the indirect effect of emotional labor strategy on negative word of mouth (WOM) is still available. Sixty-two participants were involved in this study and divided into two groups (deep acting versus surface acting) by using videos. PROCESS model moderation proved that emotional labor strategy indirectly affects the negative WOM, mediated by customer satisfaction. This study showed that deep acting strategy can enhance customer satisfaction, therefore the negative WOM can be diminished. In contrast, surface acting strategy affects the decrease of customer satisfaction and thus it can raise the intention of the negative WOM. Emotion modification would be more effective through the deep acting strategy in transmitting the positive emotion for the customer, than modification the expression. The satisfaction felt by the customer will decrease the intention to spread negative information about the service provider to other customers.

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A Pilot Study on the Use of Changes in Facial Features to Assess Physical Workload in Real-Time

Zhang

Cavuoto

2021

Advances in Physical, Social &Amp; Occupational Ergonomics

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A Preliminary Investigation Into the Use of the Emotional Contagion Effect in the Exercise Environment

Cited by 3 publications

References 45 publications

The Information of Customer’s Emotional Contagion at Atmosphere of the Festival Situation

The Information of Customer’s Emotional Contagion at Atmosphere of the Festival Situation

Switching Expression or Emotion: Emotional Labor Strategy on Negative Word of Mouth Mediated by Customer Satisfaction

A Pilot Study on the Use of Changes in Facial Features to Assess Physical Workload in Real-Time

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