A process modelling approach at Xerox of Brazil

Abstract

Notes that, in order to remain competitive, manufacturing industries seek to eliminate inefficiency and speed innovation, perhaps by joining together traditionally distinct functions (the internal “micro companies”) in order to build up an enterprise resource planning (ERP) project. This process of integrating, and then possible automating, business processes has resulted in a need for improved business process modelling techniques and tools. This article explains the importance of first establishing clear guidelines for, and parameters of, any improvement exercise in the organisation. This may involve the creation of a model that accurately describes the existing business processes, exposing the opportunities for improvement. Based on a real‐world model, developed at Xerox of Brazil (Resende Plant), demonstrates the difficulties and the gains throughout the modelling process. Concludes that modelling can assist understanding and engagement within the company as part of a change programme.

User‐satisfaction‐based knowledge management performance measurement

“…The flow of the arrows shows the flow of information and material from one activity to another. IDEF0 has been widely used in various industries to present analysis of integration activities (Belmiro and Pina, 2001).…”