A proposal for a 360° information system model for private health care organizations

Abstract

At a time when communication, new media, and digitalization are transversal to the whole of society, private health care organizations have the possibility of making their business processes evolve. The objective is thus to seize the benefits associated to the active use of patients' electronic health records (EHRs) as the basis for personalized health care. In order to initially validate the health care sector acceptance of a 360°health care information system (HIS), focused on collecting patients' data to create the necessary knowledge for delivering personalized health care procedures and initiatives, a focus group involving a set of health-related professionals was performed. Despite recognizing the immense possibilities associated to EHR and its direct incorporation on a 360°HIS, the referred professionals still highlighted their concerns relative to the maintenance of adequate security and privacy levels. With this in mind, a proposal for a 360°HIS model is presented, and its main functional blocks are described with a focus on triggering patient/customer loyalty. KEYWORDS 360°HIS, information system model, market-oriented health care, private health care organizations 1 | INTRODUCTION As populations tend to increase their life expectancy, which causes subsequent changes associated to their lifestyles, the existing pressures on the development of more efficient and dynamic health care systems are also becoming stronger (Kankanhalli, Hahn, Tan, & Gao, 2016). As a result, a digitalization of health and patient data, by incorporating information systems and technologies, has been occurring. As argued by various authors, if implemented properly, information and communication technologies (ICTs) have the capacity to not only improve the efficiency and overall performance of the health care systems but also help patients to improve their quality of life (Carvalho, Rocha, & Abreu, 2016). The constant modernization of health care, particularly with the almost frantic pace at which surgical techniques, therapies, and procedures are created or updated, tends to force private health care organizations (PHOs) to adopt a considerable degree of investment in both the training of professionals as well as in technical and technological resource improvement, hence ensuring conformity with international best practices, standards, and procedures (Birken, Lee, & Weiner, 2012). Health care organizations, in particular PHOs, draw their business from very focused, organized knowledge and trustworthy data and information on which the health care professionals depend (Schmitt, 2014). As time passes by, ICT tends to become more and more important. As argued by Magalhães et al. (2017) and Fernandes, Souza, and Paes (2012), PHOs are already taking advantage of ICT to control costs, to improve the quality of the services provided, while optimizing resources and adapting new business models and, additionally, fostering better relations with their customers/patients.

E-biomedical: a positive prospect to monitor human healthcare system using blockchain technology

“…Both patients and organizations will benefit from the emotional introduction of e-healthcare systems. Private and public health organizations, which promote physical health and emotional well-being, would have the capacity of offering their customers/patients improved quality of services (Magalhães et al , 2020). Doctors, nurses, and other hospital personnel need to be addressed and trained in their working atmosphere for new events and information.…”

The effect of medical material management system app on nursing workload and stress

“…Those studies found that there is a significant difference between age and the factors related to the acceptance model of information use technology (F = 5.018). According to the Scheffe test, people under 30 years old (M = 81.48 ± 13.16) are more sensitive to cognitive usefulness than those aged 31–40 years (M = 73.82 ± 12.66) and 41–50 years (M = 81.48 ± 13.16), indicating that younger people are more likely than older people to agree that an information system is useful [ 34 ]. Another study pointed out that nurses at the N level have more positive acceptance of nursing information usage than nurses at the N1 and N2 levels (F = 3.95).…”

An integrated information systems architecture for the agri‐food industry

“…Much of this difficulty was due to the complexity of the system and the permanent mutation of a large set of multi-level variables, together with a whole set of rationality principles based on a necessary cost-benefit analysis. To try to mitigate some of the difficulties, pilot projects or prototypes were developed whenever possible to reduce the risk associated with each change process (Magalhães et al, 2019).…”