2022
DOI: 10.24251/hicss.2022.314
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A public value based method to select services for a no-stop shop implementation

Abstract: Nowadays, public organizations become proactive in their service delivery such that they approach their clients and not vice versa. In the most advanced case, the no-stop shop, clients do not have to do anything to receive a public service. Public organizations offer many services and several of them could potentially be delivered through a no-stop shop. Therefore, public organizations need assistance in the decision which services they realize in a no-stop shop first. To address this issue, we present a metho… Show more

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Cited by 3 publications
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