A Quadratic Anthropocentric Perspective on Feedback – Using Proxemics as a Framework

Herstad

Tørresen

et al. 2020

MTI

Self Cite

This paper analyzes work activity in the home, e.g., cleaning, performed by two actors, a human and a robot. Nowadays, there are attempts to automate this activity through the use of robots. However, the activity of cleaning, in and of itself, is not important; it is used instrumentally to understand if and how robots can be integrated within current and future homes. The theoretical framework of the paper is based on empirical work collected as part of the Multimodal Elderly Care Systems (MECS) project. The study proposes a framework for the division of work tasks between humans and robots. The framework is anchored within existing research and our empirical findings. Swim-lane diagrams are used to visualize the tasks performed (WHAT), by each of the two actors, to ascertain the tasks’ temporality (WHEN), and their distribution and transitioning from one actor to the other (WHERE). The study presents the framework of various dimensions of work tasks, such as the types of work tasks, but also the temporality and spatiality of tasks, illustrating linear, parallel, sequential, and distributed tasks in a shared or non-shared space. The study’s contribution lies in its foundation for analyzing work tasks that robots integrated into or used in the home may generate for humans, along with their multimodal interactions. Finally, the framework can be used to visualize, plan, and design work tasks for the human and for the robot, respectively, and their work division.

Section: The Proposed Framework On Division Of Work Tasks Between Humans and Robotsmentioning

confidence: 99%

A Framework on Division of Work Tasks between Humans and Robots in the Home

Herstad

Tørresen

et al. 2020

MTI

Self Cite

“…Norman [12] defined feedback as one of the central design principles. Feedback can be defined as the results of the user's action [16,18]. According to Liu and Hwang [9], feedback plays a pivotal role in increasing situational awareness, which in turn supports the development of trust.…”

Section: Feedbackmentioning

confidence: 99%

Exploring the role of feedback on trust for the robots used in homes of the elderly

Newaz

Proceedings of the 10th Nordic Conference on Human-Computer Interaction

2018

Self Cite

This paper explores the role of design and use of digital feedback mechanisms in domestic autonomous devices. We explore this in relation to elderly's trust towards robots. Specifically, the paper reflects on a case study conducted with various user groups using semiautonomous vacuum cleaning robots. We have included both young and old participants in the study to expand our understanding of the potential challenges encountered. The methods employed were observation and interviews. The data shows that depending on the information users are provided about the actions and functionality of a given device, their degree of trust towards the device can be influenced. Similarly, there is a relation between the degree of trust toward the technology and the users' willingness to use it. Bridging the gap between the degree of trust towards a technology, through feedback, can play a critical role in encouraging people to use and retain any given technology.

T-able: An Investigation of Habituating Moving Tables at Home

Herstad

Schulz

Universal Design 2021: From Special to Mainstream Solutions

2021

Self Cite

This paper investigates the philosophical and designerly questions of how the concepts of familiarity, orientation, and habituation can be used to understand a self-moving (semi-autonomous robot) table at home. Tables are familiar habituated objects in domestic settings for people with various abilities. We explore the idea of a self-moving table through the lens of universal design. Phenomenology is applied to get a grip on ways of orienting and being oriented by such habituated familiar objects. Specifically, we investigate how the t-able is used as a telephone table, where the telephone is always charged and in a fixed place on the table. This is an attempt to make the telephone easier to use and relate to at home. The paper aims to inform future robots’ design for the independently living elderly by designing robots mainly from natural materials, such as wood. We also discuss similarities and differences between the universal design of the built environment and ICT environments with this paper.