A Qualitative Analysis of Corporate Social Responsibility in Saudi Arabia’s Service Sector-Practices and Company Performance

Pinto, Luísa

doi:10.3390/su15129284

Cited by 5 publications

(3 citation statements)

References 78 publications

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“…Nonetheless, Organizations of Islamic Cooperation (OIC) should promote crowdfunding, especially by developing a consciousness of becoming investors and entrepreneurs who are conversant with Shari'ah compliance. In nut shell, this study has corroborated several studies that advocated for the usefulness of crowdfunding for solving the problem of poverty within the framework of Islamic legal system (Amuda and Hassan (2023); unemployment reduction (Amuda, 2022); financial and social efficiency through partnership programmes (Ali et al, 2023) and provision of social responsibility service (Pinto, 2023).…”

Section: Discussion Of Major Findingssupporting

confidence: 79%

Qualitative perspectives of middle and high skilled workers on humanitarian crowdfunding for poverty reduction in selected organization of Islamic cooperation

Amuda,

Hassan

2023

J. Infras. Policy. Dev.

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Crowd humanitarian fund, otherwise termed as mutual fund, has overwhelmingly been discussed by many scholars and researchers in western countries. There is obscurity in existing literature in Islamic countries with respect to the interconnectedness between various Islamic financial concepts within the Islamic legal framework and the conceptualization of crowd humanitarian funds. The primary objective of this paper is to address this obscurity by investigating the perspectives of middle- and high-skilled workers among members of the Organization of Islamic Cooperation (OIC) with respect to the crowd humanitarian fund. Hence, the central research question (CRQ) was formulated as follows: How do the middle and high-skilled workers perceive the generation of crowd-humanitarian funds for the purpose of helping the less privileged citizens in Organization of Islamic Cooperation (OIC) countries? The qualitative method was used as the methodology of the study. In order to collect data for the study, an open-ended interview was employed, and a total of 22 participants were interviewed. Three major themes were generated from the interview, namely: An overview of crowd humanitarian funds, categories of less privileged people in OIC countries, and the use of humanitarian funds for poverty reduction. The findings indicated that the traditional method of collecting funds from crowds is to assist with any humanitarian issue is still applicable in many Muslim countries. In addition, the unity in contributing to the humanitarian fund from the crowd, that is, common practice in Muslims’ culture is what Western society terms as crowdfunding. It is further revealed that there are different categories of people, such as the poor, the needy, and people with low incomes, who can benefit from crowdfunding, especially by using it for investment purposes. In addition, crowdfunding is considered an essential monetary relief to less fortunate individuals or communities in order to have a sustainable life. It can also be used for provision of social amenities such as food, shelters, clothes, hospitals, schools, and job opportunities.

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Section: Discussion Of Major Findingssupporting

confidence: 79%

Qualitative perspectives of middle and high skilled workers on humanitarian crowdfunding for poverty reduction in selected organization of Islamic cooperation

Amuda,

Hassan

2023

J. Infras. Policy. Dev.

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“…A Saudi Arabian service industry study found that CSR initiatives enhance company performance. Typical CSR methods that benefit organizations were identified in this research [27]. Another study in the hotel and tourism sector in Hail, Saudi Arabia highlighted how external CSR actions related to the local community during the COVID-19 pandemic significantly impacted employee performance.…”

Section: Literature Review 21 Relationship Between the Csr And Epmentioning

confidence: 94%

The Association between Corporate Social Responsibility, Employee Performance, and Turnover Intention Moderated by Organizational Identification and Commitment

Alnehabi,

Al-Mekhlafi

2023

Sustainability

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Corporate social responsibility (CSR) holds increasing significance within Saudi Arabia’s banking sector. By adopting responsible and sustainable practices, banks can not only enhance their financial performance but also bolster the trust and loyalty of their customers. The sector recognizes that high turnover rates and subpar performance can lead to elevated costs and reduced trust in the bank’s services. Consequently, this study aims to investigate how organizational identification and commitment mediate the relationship between CSR, employee performance (EP), and turnover intention (TI). Following a survey with 550 employees, the structural equation modelling technique was applied to test the study’s model and complex relationships. The study assessed 12 hypotheses, 8 of which represented direct relationships, while the remaining 4 explained the mechanisms of the mediating relationships. All of these hypotheses show significant relationships. All variables explained the variance of EP by 42% while explaining the variance of TI by 28%, which had a moderate effect on the dependent variables. The model indicates that values are well constructed and that the model has predictive relevance due to Q2 being above 0. The study’s findings demonstrate that organizational identification and commitment channel the link between corporate social responsibility and employee performance and turnover intention. The study underscores the significance of CSR, organizational identification, and commitment in the Saudi Arabian banking sector. It provides valuable insights for banks to enhance employee performance, reduce turnover intention, and strengthen corporate social responsibility initiatives.

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“…It is highly expected that employee perceptions of CSR impact their psychological states or other work outcomes, which in turn affect their job performance [95]. There is strong evidence of relationships between perceptions of CSR and employee engagement, commitment, job satisfaction, and emotional exhaustion [69,[96][97][98][99][100][101].…”

Section: Csr Employee Perceptions and Job Performancementioning

confidence: 99%

Employee Performance Implications of CSR for Organizational Resilience in the Banking Industry: The Mediation Role of Psychological Empowerment

2023

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Corporate social responsibility (CSR) has been found to be important in boosting organizations’ sustainability and resilience against crisis. Although employees constitute key internal stakeholders for CSR, limited attention has been paid to them. The purpose of this research is to examine how employee perceptions of CSR activities affect employee performance through their sense of psychological empowerment. Drawing upon a sample of 203 employees in the Cypriot banking sector, a structured questionnaire was administered to measure employee performance, psychological empowerment, and CSR activities as perceived by employees. The analysis of data, based on path modeling using the partial least squares (PLS) approach, confirms the mediating role of psychological empowerment between CSR activities (philanthropic, ethical, and environmental) and job performance. This study contributes to the theoretical evolvement of the CSR literature, as it established the mediating role that psychological empowerment plays between perceived CSR and job performance. The findings suggest that CSR should be treated not just as a pressing obligation but as a dynamic investment in organizational effectiveness, sustainability, and resilience because positive employee perceptions of CSR can contribute to staff empowerment and indirectly to job performance.

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A Qualitative Analysis of Corporate Social Responsibility in Saudi Arabia’s Service Sector-Practices and Company Performance

Cited by 5 publications

References 78 publications

Qualitative perspectives of middle and high skilled workers on humanitarian crowdfunding for poverty reduction in selected organization of Islamic cooperation

Qualitative perspectives of middle and high skilled workers on humanitarian crowdfunding for poverty reduction in selected organization of Islamic cooperation

The Association between Corporate Social Responsibility, Employee Performance, and Turnover Intention Moderated by Organizational Identification and Commitment

Employee Performance Implications of CSR for Organizational Resilience in the Banking Industry: The Mediation Role of Psychological Empowerment

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