A qualitative analysis of themes in instant messaging communication of software developers

Silva, Camila Costa; Galster, Matthias; Gilson, Fabian

doi:10.1016/j.jss.2022.111397

Cited by 3 publications

(1 citation statement)

References 28 publications

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“…Our research is consistent with literature on instant messaging within communities of practice. Recent research on instant messaging communications shows that this type of tool tends to allow topic-oriented conversations rather than project-related ones (Costa-Silva et al, 2022). In the case of our CoP, we found instant messaging to be limited for certain uses.…”

Section: Discussionmentioning

confidence: 99%

New Paths in Small Manufacturing: How is Digital Transformation Shaping Collaboration Between Designers and Craftspeople?

Gerea,

Herskovic,

Rodríguez

et al. 2023

Sage Open

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Collaboration between designers and craftspeople, or designers and small manufacturers, is a strategy aiming to revive the local manufacturing industry in countries impacted by post-industrial economic challenges. In this paper we examine a local initiative—a community of practice (CoP) composed of designers and craftspeople—by studying how they have used technology to collaborate, in order to identify opportunities for long-term growth of this community. To gain a deep understanding of the dynamics in the community, the collaboration process during the workshop and after it, we used a three-phase qualitative research strategy. We conducted interviews with the participants and staff, analyzed an 11-month period of communications in the WhatsApp group and, finally, conducted a co-design session. We identify opportunities and challenges related to the design and implementation of a personalized collaborative system that fulfills the needs of the users as individuals and community members.

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Section: Discussionmentioning

confidence: 99%