A Quality Function Deployment Framework for the Service Quality of Health Information Websites

Chang, Hae Choon; Kim, Dohoon

doi:10.4258/hir.2010.16.1.6

Cited by 8 publications

(4 citation statements)

References 20 publications

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“…During the analysis of the principal components, eigenvalues represent the relative participation of each factor in presenting the general variability of the sampled data [48]. PCA has several implementations in factors investigation of water quality, in drug development, in cancer detection and in health care [48][49][50][51][52][53]. PCA has been also used for the investigation of the dependence among variables and for the prediction of relationships among variables [54].…”

Section: Principal Components Analysismentioning

confidence: 99%

Factors Affecting Indoor Radon Concentrations of Greek Dwellings through Multivariate Statistics - First Approach

Nikolopoulos¹

2014

J Phys Chem Biophys

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are the primary sources of radon in soil, with 222 Rn being dominant in rocks, soil, building materials, underground and surface waters [2] and set to be the most hazardous radionuclide. Radon (222 Rn) and its short-lived progeny (218 Po, 214 Po, 214 Bi, 214 Pb) are attached in dust and in water droplets creating radioactive aerosols, that inhaled via breathing and enter human lungs. Radon enters buildings through gaps around pipes or cables and through cracks in floors [3]. Primary studies have shown that radon is the second most dangerous cause of lung cancer after smoking. This happens when alpha particles emitted from radon progeny damage pulmonary epithelium [4-7]. Many studies have been made for the measurement of indoor radon concentrations in several countries [8-19]. Over the years, in Greece, indoor radon concentrations measurements, to our knowledge, are as follows: several small-scale [20-24], two middle-scale [3,25] and one large-scale [26]. Under the National Strategic Reference Framework (NSRF) "Thales" project of the Technological Education Institute of Piraeus and extending the aforementioned large scale radon survey; this paper addresses the grade of severity with witch factors influence indoor radon concentration levels. Similar studies in other countries have shown that indoor radon concentrations are higher at lower floor levels [27-30]. Moreover, recent studies indicate that radon emanation from building materials contributes significantly in indoor radon concentration in dwellings [31-33]. Results of current work may strengthen these considerations and additionally provide evidence for lack of correlation of other factors such as the "building walls contact" and "construction year" with radon concentrations.

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Section: Principal Components Analysismentioning

confidence: 99%

Factors Affecting Indoor Radon Concentrations of Greek Dwellings through Multivariate Statistics - First Approach

Nikolopoulos¹

2014

J Phys Chem Biophys

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“…It seems that this method has been started to be applied in various fields of healthcare institutions, specifically hospitals. Product development (Hu & Yeh, 2011;Khare & Sharma, 2013;Shih & Chen, 2013), designing a medical diagnostic scale (Shuo, Lee & Huang, 2009), health infrastructure design (Dehe & Bamford, 2017), health system design (Gonzales, et al, 2006;Ahmed, Islam & Al-wahaibi, 2006;Yang & Kim, 2013), the quality of health sites (Chang & Kim, 2010), and the quality of health education (Chou, 2004) are among the applications in the related literature. Since this study focuses on expectations of patients, the literature about the studies with the QFD method addressing patient needs and expectations are summarized in a detailed way in Table 1.…”

Section: Literature Reviewmentioning

confidence: 99%

Identification and Evaluation of the Ways of Meeting Patients' Expectations from a Hospital: An AHP-Weighted QFD Case Study In A Pediatric Hospital

Akbal¹

2021

İbr

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The purpose of this study is to determine the expectations of pediatric patients from a hospital and find out feasible solutions to address these expectations. In accordance with this purpose, an AHP-weighted QFD case study was carried out in a pediatric hospital in Turkey. In order to determine the expectations of pediatric patients; face-to-face and semistructured interviews were used and the natural environment of the hospital was observed in many different times. Expectations of the children constituted the left part of the House of Quality (HoQ) of QFD and were weighted using the AHP. Then, technical requirements offering solutions to expectations of children were defined, other parts of the house were added and the whole HoQ was completed. The results show that, from the children's point of view, accommodation services was found as the most important factor and arrangement of the patient rooms as the most important sub-factor. All remaining factors and sub-factors were also evaluated and prioritized. It is hoped that this study can contribute to the related literature and the QFD model developed in the study can be taken as an example by similar and/or different hospitals. Finally, the limitations of this study and future research directions are outlined.

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“…The HoQ model translates customer demands into a concrete map of functions through the process of Quality Function Deployment (QFD), which is a method of addressing customer complaints beforehand (Karsak, Sozer, & Alptekin, 2002) and is also a product development theory that maps out customer demands and reexamines process and production (Hauser & Clausing, 1998). Developed in the late 1960s and used in diverse manufacturing settings, the QFD model allows for the systematic evaluation of functions in service industries such as shopping malls, hotels, restaurants, web design (Baran & Yildiz, 2015;Chang & Kim, 2010;Mazur, 1993;Park & Noh, 2002;Tan, Xie, & Chia, 1998), and has shown new potential in the field of education (Jnanesh & Hebbar, 2008;Skordoulis et al, 2015).…”

Section: Curriculum Development Needsmentioning

confidence: 99%

An Analysis of Business Communication Courses in Business Schools and Suggestions for Curriculum Development

Chang¹,

Park²,

Cho³

2018

Bus. Commun. Res. Pract.

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Objectives: The concept of communication is inherently broad, so the content of a course usually depends on the instructor, leading to a variety of syllabuses with a shared name. The present research was conducted to understand the current state of business communication courses in Korea and provide a fundamental basis for curriculum development. Methods: The top 30 universities in the 2017 Business School Assessment by the Korea Economic Daily were accessed through websites. Department curriculum and course syllabuses were collected and analyzed and compared with those of 2011 and 2014 and with those from the top 30 American universities. Results: Three types of business communication courses were identified, and the distribution of courses showed relatively balanced weights of the three types (46%, 24%, and 30%), which did not significantly change between 2011 and 2017. However, a gradual growth of business major proportions was noticed from 2011 (77%) to 2014 (92%). There were also significant differences between Korea and the U.S.: There was a higher proportion of elective courses (84%) in Korea, whereas most of the courses were business in practice-oriented type (70%) and required courses (63%) in the U.S. Conclusions: More emphasis on business communication in business schools is needed with lower technical skills and higher required courses in Korea. A suggested framework of the House of Quality model will be useful for curriculum development considering multifaceted stakeholder needs in a rather scientific way to improve the education, research, and practice of business communication.

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A Quality Function Deployment Framework for the Service Quality of Health Information Websites

Cited by 8 publications

References 20 publications

Factors Affecting Indoor Radon Concentrations of Greek Dwellings through Multivariate Statistics - First Approach

Factors Affecting Indoor Radon Concentrations of Greek Dwellings through Multivariate Statistics - First Approach

Identification and Evaluation of the Ways of Meeting Patients' Expectations from a Hospital: An AHP-Weighted QFD Case Study In A Pediatric Hospital

An Analysis of Business Communication Courses in Business Schools and Suggestions for Curriculum Development

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