In recent years, multimedia services consumption has increased and it is expected that this trend will continue in the near future, becoming the evaluation of Quality of Experience (QoE) as a very important issue for assessing the quality of providers' services. In this sense, the optimization of the QoE is progressively receiving much attention considering that current solutions are not based on the adaptation, feasibility, cost-effectiveness and reliability.The present dissertation is focused on the characterization, design, development and evaluation of different multimedia applications aimed to optimize the QoE.Therefore, this work investigates the influence that the networks infrastructure, the videos' characteristics and the users' terminals present on QoE of the current Internet multimedia services. The work is based on a comprehensive research of subjective and objective assessments in heterogeneous networks. Challenges and research questions related to the state of the art are discussed in this dissertation.In the first phase of this dissertation, we design a test methodology for assessing QoE of live video streaming and video on demand platforms to be transmitted over Wi-Fi and cellular networks. From this initial step, we will propound the related research issues and questions to solve along this dissertation. Our methodology considers the use of subjective and objective metrics to evaluate the QoE perceived by end-users. A set of laboratory experiments is conducted where our proposed methodology is applied. The obtained results are gathered and analyzed to extract the relations between Quality of Service (QoS) and QoE. From the results, we propose a QoSQoE mapping which allows predicting QoE.In the next phase of the research, we develop QoE-optimization algorithms based on network system management for Wi-Fi and cellular networks. The algorithms use the key parameters that were taken into account for QoE assessment. The goal of these algorithms is to provide a flexible management system for the networks in order to achieve the desirable tradeoff between QoE maximization and resource usage efficiency.
IILastly, the system testbed is designed in order to evaluate the performance of generic multimedia services applications for the different environments under test. The system testbed is based on virtualization approach; it uses the shared resources of a physical hardware to virtualize all components. The virtualized testbed provides virtualized network functions for the different scenarios such as the Internet (Content Delivery NetworksCDNs) and wireless networks. Therefore, lightweight protocols and agile mechanisms are adopted in the system to provide enhanced service to endusers. The QoE results are reported to the service providers according to the parameters defined in the evaluation process. As a result, we have obtained a cost-effective system, which is considered as a feasible way for test evaluation.
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ResumenEn los últimos años, el consumo de servicios multimedia ha aumentado y se pr...