A Quantitative Examination of Explanations for Reasons for Internet Nonuse

Helsper, Ellen; Reisdorf, Bianca C.

doi:10.1089/cyber.2012.0257

Cited by 85 publications

(90 citation statements)

References 15 publications

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“…More than a third (53/141, 37.6%) had previously attended a computer class and two-thirds (93/138, 67.4%) had asked someone else to use the Internet on their behalf. As all were responding to an offer of help with skills, we might assume (1) that they were interested in trying the Internet, perhaps again, and (2) that skills rather than lack of access or cost may be the main reason for current Internet nonuse [4]. …”

Section: Resultsmentioning

confidence: 99%

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Older People Going Online: Its Value and Before-After Evaluation of Volunteer Support

Jones¹,

Ashurst²,

Atkey³

et al. 2015

J Med Internet Res

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BackgroundAlthough Internet usage can benefit older people by reducing social isolation, increasing access to services, and improving health and well-being, only a minority are online. Barriers to Internet uptake include attitude and a lack of knowledge and help. We have evaluated volunteer support in helping older people go online. Knowing what value the Internet has been to older people who have just gone online should guide how it is “sold” to those remaining offline.ObjectiveObjectives of this study are (1) to assess the feasibility of recruiting volunteers aged 50 years and older and supporting them in helping people (ie, beneficiaries) aged 65 years and older go online, (2) to assess the impact of beneficiaries using the Internet on contacts with others, loneliness, and mental health, and (3) to assess the perceived value to beneficiaries of going online.MethodsBeneficiaries received help in using the Internet from 32 volunteers in one of two ways: (1) one-on-one in their own homes, receiving an average of 12 hours of help over eight visits, or (2) in small group sessions, receiving 12 hours of help over six visits. We assessed, at registration and follow-up, the number of contacts with others, using Lubben’s 6-item Lubben Social Network Scale (LBNS-6), loneliness, using De Jong Gierveld’s 6-item De Jong Gierveld loneliness scale (DJG-6), and mental well-being, using Tennant’s Short Warwick-Edinburgh Mental Well-Being Scale (SWEMWBS). We also assessed how beneficiaries valued going online using a Social Return on Investment (SROI) approach by postal survey.ResultsA total of 144 beneficiaries were recruited with the aim of helping them go online via one-on-one (n=58) or small group (n=86) sessions. Data through to follow-up were available on 76.4% (110/144) of participants. From baseline to follow-up, the number of contacts with others was significantly increased—LBNS-6, mean 13.7 to mean 17.6—loneliness scores were reduced—DJG-6, mean 2.38 to mean 1.80—and mental well-being improved—SWEMWBS, mean 24.06 to mean 24.96. Out of six options, beneficiaries valued better communication with family and friends most and better health care least as a benefit of using the Internet. Out of nine options, having the Internet was valued less than having TV, but more than, for example, having a weekly visit from a cleaner. There were no associations between values placed on Internet use or volunteer help and psychological improvements.ConclusionsVolunteer help to go online seemed to result in increased social contacts, reduced loneliness, and improved mental well-being and was valued quite highly by beneficiaries. Although the use of the Internet for health care was the least valued, improved social contact can improve health. Contacting family is likely to be the best “selling point” of the Internet for older people.

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Section: Resultsmentioning

confidence: 99%

“…Helsper and Reisdorf [4] found that the oldest age group was more likely to indicate a lack of interest and skills as the reason for nonuse. Lack of interest in, or having no need for the Internet was also the main reason cited in 2013 by UK households [16] and in a Scottish study [17].…”

Section: Introductionmentioning

confidence: 99%

Older People Going Online: Its Value and Before-After Evaluation of Volunteer Support

Jones¹,

Ashurst²,

Atkey³

et al. 2015

J Med Internet Res

View full text Add to dashboard Cite

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“…Our results confirmed that this level of disclosure was sufficient for achieving desirable outcomes while preserving user/group privacy. Our work also contributed to the scholarship of nonuse [3,9,17,25,29] as we detailed the needs of temporary non-use of smartphones and demonstrated a tool for supporting temporary non-use. Furthermore, NUGU design leveraged the key features of persuasive systems design, namely self-monitoring and social support [23].…”

Section: Discussionmentioning

confidence: 99%

“…While HCI literature mostly regards non-users as potential users who have not yet adopted the technology, increasing attention has been drawn to non-users in recent years, and researchers explored the sociocultural, socioeconomic, demographic, and other issues related to non-use [3,9,25,29]. Earlier studies attempted to categorize the diverse forms of non-use, which also significantly deepened our understanding about (non)users [25,29].…”

Section: Technology Non-usementioning

confidence: 99%

“…Discarding smartphones can be done at the significant expense of losing in situ digital assistance and instant social connectivity as clearly identified in prior work [1,8]. Given that it is difficult to strictly practice non-use when compared with other technologies [3,9], our study demonstrates that people tend to choose to limit its use via temporary non-use in which people actively regulate its use under various situation as a part of active resistance [17]. Therefore, it is necessary to more carefully consider in what specific contexts people do (and do not) want to use it and how to effectively support such behaviors.…”

Section: Technology Non-usementioning

confidence: 99%

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Nugu

Yang

Lee

et al. 2015

Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work &Amp; Social Computing

133

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Our preliminary study reveals that individuals use various management strategies for limiting smartphone use, ranging from keeping smartphones out of reach to removing apps. However, we also found that users often had difficulties in maintaining their chosen management strategies due to lack of self-regulation. In this paper, we present NUGU, a groupbased intervention app for improving self-regulation of limiting smartphone use through leveraging social support: groups of people limit their use together by sharing their limiting information. NUGU is designed based on social cognitive theory, and it has been developed iteratively through two pilot tests. Our three-week user study (n = 62) demonstrated that compared with its non-social counterpart, the NUGU users' usage amount significantly decreased and their perceived level of managing disturbances improved. Furthermore, our exit interview confirmed that NUGU's design elements are effective for achieving limiting goals.

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A resistance to change perspective on nonusers of telecenters

Gollakota

Pick

2019

E J Info Sys Dev Countries

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We contend that nonuse is different from low use and explore reasons for nonuse of telecenters by small and marginal farmers in rural India. We take a resistance to change perspective to understand reasons for nonuse. Based on an exploratory empirical study of small and marginal farmers, we show that there are important differences between users and nonusers. In addition to demographic differences, nonusers were more satisfied with current sources of information, had lower awareness of the potential of telecenters, and were less concerned about the factors that influenced low use, such as quality of information, cost, and location. These differences have important implications for providers and policy makers who need to have different strategies toward nonusers and users. K E Y W O R D S nonusers, resistance to change, telecenters

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A Quantitative Examination of Explanations for Reasons for Internet Nonuse

Cited by 85 publications

References 15 publications

Older People Going Online: Its Value and Before-After Evaluation of Volunteer Support

Older People Going Online: Its Value and Before-After Evaluation of Volunteer Support

Nugu

A resistance to change perspective on nonusers of telecenters

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