A Quantitative Methodology for Identifying Attributes Which Contribute to Performance for Officers at the Transportation Security Administration

Human Factors Within the Transportation Security Administration: Optimizing Performance Through Human Factors Assessments

“…Despite these duties being a lion's share of TSO time at the checkpoint, relatively little research has been done on characteristics that make individual officers successful at these various duties. Emmanuel and colleagues [7] describe a project with the goal identifying the cognitive and personality characteristics that predict TSO effectiveness at the non-X-ray tasks at the checkpoint. Unlike the X-ray, these other duty stations have an added requirement for successcustomer interaction.…”