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Ambulance waiting times across the UK have increased in recent years. The numbers of ambulance staff leaving services across the UK is increasing every year. Strategies to help recruit and retain all ambulance staff, including paramedics are important. This rapid evidence summary aimed to investigate what innovations can help with their recruitment and retention.Eight primary studies were identified:RecruitmentEvidence from a UK survey suggests that factors negatively influencing paramedic recruitment include competitive job market, lack of locally trained professionals, and newly qualified professionals starting with higher debt. Evidence from the US suggests that factors supporting recruitment concern future paramedics wanting to enter a caring profession or an exciting job. Additionally, strategies to recruit emergency medical technicians need to include the motivational aspects of growth, advancement, recognition, and responsibility. Evidence indicates that factors hindering recruitment of emergency medical technicians and/ or paramedics include rural working, and ambulance services not seen as a primary career path.RetentionEvidence from a UK survey suggests that pay, reward, stress and workload are factors that hinder paramedic retention. Evidence recommends retention strategies for paramedics, such as reviewing banding, improving work conditions and career progression, changing the way ambulances are dispatched to calls, and providing retention premiums. Evidence from the US suggests that pay, benefits, opportunities for advancement, continuous professional development, burnout, stress, workload, nearing retirement and career change are factors that influence retention of emergency medical technicians and/ or paramedics. Evidence from Thailand suggests that remuneration and professionalism are factors supporting paramedic retention.More up-to-date information is needed on the recruitment and retention of ambulance staff in UK settings. Further research providing a more detailed investigation of factors influencing recruitment and retention may be useful. The development or implementation of future strategies to help the recruitment and retention of paramedics and emergency medical technicians should be accompanied by a planned impact evaluation.Funding statementThe Wales Centre For Evidence Based Care was funded for this work by the Wales Covid-19 Evidence Centre, itself funded by Health & Care Research Wales on behalf of Welsh Government.Wales COVID-19 Evidence Centre (WCEC) Rapid Evidence SummaryWhat innovations help with the recruitment and retention of ambulance staff: a rapid evidence summary Report number – RES00050 (November 2022)Rapid Evidence Summary DetailsReview conducted byThe Wales Centre For Evidence Based CareReview Team▪Deborah Edwards▪Judit Csontos▪Liz Gillen▪Judith CarrierReview submitted to the WCEC on:24thNovember 2022Stakeholder consultation meeting: 14thNovember 2022Rapid Evidence Summary report issued by the WCEC in: December 2022WCEC Team:Ruth Lewis, Adrian Edwards, Alison Cooper and Micaela Gal involved in drafting the Topline Summary and editing.This review should be cited asRES00050, Wales COVID-19 Evidence Centre. A rapid evidence summary of what innovations help with the recruitment and retention of ambulance staff. November 2022DisclaimerThe views expressed in this publication are those of the authors, not necessarily Health and Care Research Wales. The WCEC and authors of this work declare that they have no conflict of interest.What innovations help with the recruitment and retention of ambulance staff: a rapid evidence summary Report number – RES00050 (November 2022)TOPLINE SUMMARYWhat is a Rapid Evidence Summary?Our Rapid Evidence Summaries (RES) are designed to provide an interim evidence briefing to inform further work and provide early access to key findings. They are based on a limited search of key resources and the assessment of abstracts. Priority is given to studies representing robust evidence synthesis. No quality appraisal or evidence synthesis are conducted, and the summary should be interpreted with caution.Who is this summary for?Welsh Ambulance Service NHS TrustBackground / Aim of Rapid Evidence SummaryAmbulance waiting times across the UK have increased in recent years, with emergency service performance targets missed. Reasons for the decreasing performance include increasing demand, problems with moving patients through the system, and workforce issues. The numbers of ambulance staff leaving services across the UK is increasing every year with the most acute retention problems affecting paramedics. Strategies to help recruit and retain all ambulance staff, including paramedics are important, therefore this rapid evidence summary aims to investigate what innovations can help with their recruitment and retention.Key FindingsEight primary studies were identified.Extent of the evidence base▪Quantitative descriptive surveys (n=6) and qualitative studies (n=2)▪Studies were from USA (n=6),UK (n=1)and Thailand (n=1).Recency of the evidence base▪The review included evidence available up until October 2022. Included studies were published between 2005 and 2021 with the UK study published in 2015.Summary of findings▪Participants were paramedics (n=3), emergency medical technicians (EMTs) (n=2), paramedics and EMTs (n=2), and emergency medical service directors (n=1).▪Studies focused on factors and strategies influencing ambulance staff recruitment (n=5) and/ or retention (n=7).Recruitment▪Evidence from aUK surveysuggests that factors that negatively influenceparamedicrecruitment includecompetitive job market, lack of locally trained professionals, and newly qualified professionals starting with higher debt.▪Evidence from the US suggests that factors supporting recruitment concernfuture paramedicswanting to enter a caring profession or an exciting job. Additionally, strategies to recruitEMTsneed to include the motivational aspects of growth, advancement, recognition, and responsibility.▪Evidence from the US indicates that factors that hinder recruitment ofEMTs and/ or paramedicsinclude rural working, and ambulance services not seen as a primary career path.▪There wereno studiesthat evaluated theeffectiveness of innovations or strategies to improve ambulance staff recruitment.Retention▪Evidence from aUK surveysuggests thatpay, reward, stress and workloadare factors that hinderparamedicretention.▪Evidence from aUK surveyrecommends retention strategies forparamedics, such as reviewingbanding, improving work conditions and career progression, changing the way ambulances are dispatched to calls, and providing retention premiums.▪Evidence from the US suggests that pay, benefits, opportunities for advancement, continuous professional development, burnout, stress, workload, nearing retirement and career change are factors that influence retention and job satisfaction ofEMTs and/ or paramedics.▪Evidence from Thailand suggests that remuneration and professionalism are factors supportingparamedicretention.▪There wereno studiesthat evaluated theeffectiveness of innovations or strategies to improve ambulance staff retention.Implications for practice and research▪More up-to-date information is needed on the recruitment and retention of ambulance staff in UK settings.▪Further research that provides a more detailed investigation of factors influencing recruitment and retention may be useful, in particular regarding reasons for leaving the profession.▪The development or implementation of future strategies to help the recruitment and retention of paramedics and EMTs should be accompanied by a planned impact evaluation.
Ambulance waiting times across the UK have increased in recent years. The numbers of ambulance staff leaving services across the UK is increasing every year. Strategies to help recruit and retain all ambulance staff, including paramedics are important. This rapid evidence summary aimed to investigate what innovations can help with their recruitment and retention.Eight primary studies were identified:RecruitmentEvidence from a UK survey suggests that factors negatively influencing paramedic recruitment include competitive job market, lack of locally trained professionals, and newly qualified professionals starting with higher debt. Evidence from the US suggests that factors supporting recruitment concern future paramedics wanting to enter a caring profession or an exciting job. Additionally, strategies to recruit emergency medical technicians need to include the motivational aspects of growth, advancement, recognition, and responsibility. Evidence indicates that factors hindering recruitment of emergency medical technicians and/ or paramedics include rural working, and ambulance services not seen as a primary career path.RetentionEvidence from a UK survey suggests that pay, reward, stress and workload are factors that hinder paramedic retention. Evidence recommends retention strategies for paramedics, such as reviewing banding, improving work conditions and career progression, changing the way ambulances are dispatched to calls, and providing retention premiums. Evidence from the US suggests that pay, benefits, opportunities for advancement, continuous professional development, burnout, stress, workload, nearing retirement and career change are factors that influence retention of emergency medical technicians and/ or paramedics. Evidence from Thailand suggests that remuneration and professionalism are factors supporting paramedic retention.More up-to-date information is needed on the recruitment and retention of ambulance staff in UK settings. Further research providing a more detailed investigation of factors influencing recruitment and retention may be useful. The development or implementation of future strategies to help the recruitment and retention of paramedics and emergency medical technicians should be accompanied by a planned impact evaluation.Funding statementThe Wales Centre For Evidence Based Care was funded for this work by the Wales Covid-19 Evidence Centre, itself funded by Health & Care Research Wales on behalf of Welsh Government.Wales COVID-19 Evidence Centre (WCEC) Rapid Evidence SummaryWhat innovations help with the recruitment and retention of ambulance staff: a rapid evidence summary Report number – RES00050 (November 2022)Rapid Evidence Summary DetailsReview conducted byThe Wales Centre For Evidence Based CareReview Team▪Deborah Edwards▪Judit Csontos▪Liz Gillen▪Judith CarrierReview submitted to the WCEC on:24thNovember 2022Stakeholder consultation meeting: 14thNovember 2022Rapid Evidence Summary report issued by the WCEC in: December 2022WCEC Team:Ruth Lewis, Adrian Edwards, Alison Cooper and Micaela Gal involved in drafting the Topline Summary and editing.This review should be cited asRES00050, Wales COVID-19 Evidence Centre. A rapid evidence summary of what innovations help with the recruitment and retention of ambulance staff. November 2022DisclaimerThe views expressed in this publication are those of the authors, not necessarily Health and Care Research Wales. The WCEC and authors of this work declare that they have no conflict of interest.What innovations help with the recruitment and retention of ambulance staff: a rapid evidence summary Report number – RES00050 (November 2022)TOPLINE SUMMARYWhat is a Rapid Evidence Summary?Our Rapid Evidence Summaries (RES) are designed to provide an interim evidence briefing to inform further work and provide early access to key findings. They are based on a limited search of key resources and the assessment of abstracts. Priority is given to studies representing robust evidence synthesis. No quality appraisal or evidence synthesis are conducted, and the summary should be interpreted with caution.Who is this summary for?Welsh Ambulance Service NHS TrustBackground / Aim of Rapid Evidence SummaryAmbulance waiting times across the UK have increased in recent years, with emergency service performance targets missed. Reasons for the decreasing performance include increasing demand, problems with moving patients through the system, and workforce issues. The numbers of ambulance staff leaving services across the UK is increasing every year with the most acute retention problems affecting paramedics. Strategies to help recruit and retain all ambulance staff, including paramedics are important, therefore this rapid evidence summary aims to investigate what innovations can help with their recruitment and retention.Key FindingsEight primary studies were identified.Extent of the evidence base▪Quantitative descriptive surveys (n=6) and qualitative studies (n=2)▪Studies were from USA (n=6),UK (n=1)and Thailand (n=1).Recency of the evidence base▪The review included evidence available up until October 2022. Included studies were published between 2005 and 2021 with the UK study published in 2015.Summary of findings▪Participants were paramedics (n=3), emergency medical technicians (EMTs) (n=2), paramedics and EMTs (n=2), and emergency medical service directors (n=1).▪Studies focused on factors and strategies influencing ambulance staff recruitment (n=5) and/ or retention (n=7).Recruitment▪Evidence from aUK surveysuggests that factors that negatively influenceparamedicrecruitment includecompetitive job market, lack of locally trained professionals, and newly qualified professionals starting with higher debt.▪Evidence from the US suggests that factors supporting recruitment concernfuture paramedicswanting to enter a caring profession or an exciting job. Additionally, strategies to recruitEMTsneed to include the motivational aspects of growth, advancement, recognition, and responsibility.▪Evidence from the US indicates that factors that hinder recruitment ofEMTs and/ or paramedicsinclude rural working, and ambulance services not seen as a primary career path.▪There wereno studiesthat evaluated theeffectiveness of innovations or strategies to improve ambulance staff recruitment.Retention▪Evidence from aUK surveysuggests thatpay, reward, stress and workloadare factors that hinderparamedicretention.▪Evidence from aUK surveyrecommends retention strategies forparamedics, such as reviewingbanding, improving work conditions and career progression, changing the way ambulances are dispatched to calls, and providing retention premiums.▪Evidence from the US suggests that pay, benefits, opportunities for advancement, continuous professional development, burnout, stress, workload, nearing retirement and career change are factors that influence retention and job satisfaction ofEMTs and/ or paramedics.▪Evidence from Thailand suggests that remuneration and professionalism are factors supportingparamedicretention.▪There wereno studiesthat evaluated theeffectiveness of innovations or strategies to improve ambulance staff retention.Implications for practice and research▪More up-to-date information is needed on the recruitment and retention of ambulance staff in UK settings.▪Further research that provides a more detailed investigation of factors influencing recruitment and retention may be useful, in particular regarding reasons for leaving the profession.▪The development or implementation of future strategies to help the recruitment and retention of paramedics and EMTs should be accompanied by a planned impact evaluation.
Background The COVID-19 pandemic presented policymakers with time-sensitive decision problems and a rapidly increasing volume of research, not all of which was robust, or relevant to local contexts. A bespoke evidence review process supporting stakeholder engagement was developed as part of the Wales COVID-19 Evidence Centre (WCEC), which could flexibly react to the needs of decision-makers, to address urgent requests within days or months as required.Aims To describe and appraise the WCEC review process and methods and identify key learning points.Methods Three types of rapid review products were used, which could accommodate the breadth of decision problems and topics covered. Stakeholder (including public) engagement was integrated from the onset and supported throughout. The methods used were tailored depending on the needs of the decision-maker, type of research question, timeframe, and volume and type of evidence. We appraised the overall process and compared the methods used with the most recent and relevant best practice guidance.Results The remote collaboration between research teams, establishing a clear pathway to impact upfront, and the strong stakeholder involvement embedded in the review process were considered particular strengths. Several key learning points were identified, which focused on: enhancing stakeholders’ abilities to identify focused policy-relevant research questions; the collection and storage of review protocols at a central location; tightening quality assurance process regarding study selection, data extraction and quality assessment; adequate reporting of methodological shortcuts and understanding by stakeholders; piloting of an algorithm for assigning study design descriptors, and a single quality assessment tool covering multiple study designs; and incorporate, where appropriate an assessment of the confidence in the overall body of evidence using GRADE or similar framework.Conclusions The review process enabled a high volume of questions that were directly relevant to policy and clinical decision making to be addressed in a timely manner using a transparent and tailored approach.
Background The COVID-19 pandemic demonstrated the vital need for research to inform policy decision-making and save lives. The Wales COVID-19 Evidence Centre (WCEC) was established in March 2021 and funded for two years, to make evidence about the impact of the pandemic and ongoing research priorities for Wales available and actionable to policy decision-makers, service leads and the public. Objectives We describe the approaches we developed and our experiences, challenges and future vision. Program implementation The centre operated with a core team, including a public partnership group, and six experienced research groups as collaborating partners. Our rapid evidence delivery process had five stages: 1. Stakeholder engagement (continued throughout all stages); 2. Research question prioritisation; 3. Bespoke rapid evidence review methodology in a phased approach; 4. Rapid primary research; and 5. Knowledge Mobilisation to ensure the evidence was available for decision-makers. Main achievements Between March 2021–23 we engaged with 44 stakeholder groups, completed 35 Rapid Evidence Reviews, six Rapid Evidence Maps and 10 Rapid Evidence Summaries. We completed four primary research studies, with three published in peer reviewed journals, and seven ongoing. Our evidence informed policy decision-making and was cited in 19 Welsh Government papers. These included pandemic infection control measures, the Action Plan to tackle gender inequalities, and Education Renew and Reform policy. We conducted 24 Welsh Government evidence briefings and three public facing symposia. Policy implications Strong engagement with stakeholder groups, a phased rapid evidence review approach, and primary research to address key gaps in current knowledge enabled high-quality efficient, evidence outputs to be delivered to help inform Welsh policy decision-making during the pandemic. We learn from these processes to continue to deliver evidence from March 2023 as the Health and Care Research Wales Evidence Centre, with a broader remit of health and social care, to help inform policy and practice decisions during the recovery phase and beyond.
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