2012
DOI: 10.1108/ijsms-13-03-2012-b004
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A re-examination and extension of measuring perceived service quality in Physical Activity and Sports Centres (PSC): QSport-14 scale

Abstract: Significant growth trends in the popularity and use of PSCs can be observed around the world. Among the many factors contributing to this trend (and perhaps the most significant) is the shift in consumer attitudes towards attaining a healthier lifestyle through the means of exercise and physical activity. This enhanced consumer demand has contributed to the proliferation of both commercial and not-for-profit Sports and Physical Activity Services (SPS), resulting in a highly competitive market environment. In o… Show more

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Cited by 30 publications
(34 citation statements)
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“…A systematic evaluation is so critical issue to maintain service quality and satisfaction in the area of sports (Theodorakis, Alexandris, Tsigilis & Karvounis, 2013;Yildiz & Kara, 2012). Because service quality correlates with consumers' several psychological and behavioral responses such as involvement, identification, satisfaction, and loyalty (Brady, Voorhees, Cronin, & Bourdeau, 2006;Ko, Kim, Kim, & Lee, 2010;Yoshida & James, 2010).…”
Section: Purpose Of the Studymentioning
confidence: 99%
“…A systematic evaluation is so critical issue to maintain service quality and satisfaction in the area of sports (Theodorakis, Alexandris, Tsigilis & Karvounis, 2013;Yildiz & Kara, 2012). Because service quality correlates with consumers' several psychological and behavioral responses such as involvement, identification, satisfaction, and loyalty (Brady, Voorhees, Cronin, & Bourdeau, 2006;Ko, Kim, Kim, & Lee, 2010;Yoshida & James, 2010).…”
Section: Purpose Of the Studymentioning
confidence: 99%
“…Based on the fact that diverse consumers' tastes might exist in various service environments, research on service quality should be able to understand unpredictability and diversity of consumer evaluation. The methodological approaches to the study of service quality have progressed with supplementation and modification (Brady & Cronin, 2001;Ko & Pastore, 2004, 2005Parasuraman, Berry, & Zeithaml, 1991;Parasuraman, Zeithaml, & Berry, 1985Yildiz & Kara, 2012). New methodological attempts (Lam, Zhang, & Jensen, 2005;Rial, Varela, Rial, & Real, 2010;Yildiz & Kara, 2012;Young & Pedersen, 2010;Yosuke, Bennett, & James, 2007) have also been developed in order to understand consumers' perceptions of service quality.…”
Section: Service Qualitymentioning
confidence: 99%
“…Even if research for providing a better service environment to consumers has been conducted and constructive criticisms offered (Asubonteng & McCleary, 1996;Buttle, 1996;Cronin & Taylor, 1992Parasuraman et al, 1991;Yildiz & Kara, 2012), a manager's ultimate purpose would be to satisfy consumers through high service quality and reasonable cost (perceived value). Considering the fact that attracting new consumers is much harder than maintaining existing consumers (Shukla, 2010), efforts to understand future behavioral intentions would be significant in forming relationships with existing consumers to facilitate their retention (Backman & Crompton, 1989).…”
Section: Behavioral Intentionsmentioning
confidence: 99%
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