A Reexamination of the Mediating Effect of Trust among Alarm Systems' Characteristics and Human Compliance and Reliance

Bustamante, Ernesto A.

doi:10.1518/107118109x12524441080344

Cited by 4 publications

(20 citation statements)

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“…None of the studies covered within the "Behavioral Inferences of Trust" subsection assessed trust subjectively and instead assumed its role based on the behavior observed. Several recent works, however, have suggested that trust may not mediate the relationship between system characteristics and dependence behavior (Bustamante, 2009;Wiczorek & Manzey, 2010). The following section presents an overview of these studies.…”

Section: Behavioral Inferences Of Trustmentioning

confidence: 99%

“…However, recently there have been at least two studies in which trust was not found to mediate the relationship between system and dependence. Bustamante (2009) noted that to adequately test the assumption of trust as a mediating factor between system and dependence, two criteria of experimental design must be met: association and temporal precedence. First, to establish a causal effect of trust on dependence there must be an association between the construct and the behavior.…”

Section: Trust Does Not Mediate Dependencementioning

confidence: 99%

“…Indeed, based on the aforementioned theoretical models and research there is ample evidence to satisfy this criterion (see Lee & See, 2004;Madhavan & Wiegmann, 2007 for reviews). Bustamante (2009) suggested, however, that the second criterion o f temporal precedence has been neglected in the existing literature. Researchers tend to administer the measure o f trust following the interaction with a system.…”

Section: Trust Does Not Mediate Dependencementioning

confidence: 99%

“…Therefore, inferring trust from behavior could offer a powerful tool in regards to a reduction of research invasiveness. Some researchers, however, have suggested that inferring such relationships may not always be appropriate (Bustamante, 2009;Lee & See, 2004;Wiczorek & Manzey, 2010;Wiegmann, Rich, & Zhang, 2001).…”

Section: Introductionmentioning

confidence: 99%

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The Role of Trust as a Mediator Between System Characteristics and Response Behaviors

et al. 2015

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Section: Behavioral Inferences Of Trustmentioning

confidence: 99%

Section: Trust Does Not Mediate Dependencementioning

confidence: 99%

Section: Trust Does Not Mediate Dependencementioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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The Role of Trust as a Mediator Between System Characteristics and Response Behaviors

et al. 2015

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“…Yet, some researchers suggest caution should be taken when inferring trust from behavior, and measure the construct subjectively (e.g., Wiegmann, Rich, & Zhang, 2001). Several studies have not found subjective trust to mediate the relationship between error characteristics and response behaviors such as compliance, reliance, and response rate (e.g., Bustamante, 2009;Chancey, Proaps, & Bliss, 2013;Wiczorek & Manzey, 2010). Recently, however, Chancey, Bliss, Proaps, and Madhavan (in press), reported a study in which trust partially mediated the relationship between reliability and response rate, but not between error bias (MP, FP) and response rate.…”

mentioning

confidence: 99%

False Alarms vs. Misses

Chancey

Bliss

Liechty

et al. 2015

Proceedings of the Human Factors and Ergonomics Society Annual

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Research suggests that signaling system false alarms tend to affect operator compliance, whereas misses tend to affect operator reliance. Conceptually, false alarms and misses affect compliance and reliance via independent cognitive processes, assumed to be two types of trust. The purpose of this study was to test for these underlying processes using a subjective estimate of trust. Method: Using a sample of 44 college students, we tested for trust as a mediator between reliability (90%, 60%) and reliance, compliance, and response rate, for a false alarm prone (FP) system and a miss prone (MP) system. Results: As predicted, trust mediated the relationships between reliability and signal compliance and response rate, but only for the FP system. Additionally, the MP system more directly affected reliance, whereas the FP system more directly affected compliance. Applications of this work indicate that designing for trustable signaling systems may be more important for FP systems.

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Trust in Robots: Challenges and Opportunities

2020

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Purpose of Review To assess the state-of-the-art in research on trust in robots and to examine if recent methodological advances can aid in the development of trustworthy robots. Recent Findings While traditional work in trustworthy robotics has focused on studying the antecedents and consequences of trust in robots, recent work has gravitated towards the development of strategies for robots to actively gain, calibrate, and maintain the human user's trust. Among these works, there is emphasis on endowing robotic agents with reasoning capabilities (e.g., via probabilistic modeling). Summary The state-of-the-art in trust research provides roboticists with a large trove of tools to develop trustworthy robots. However, challenges remain when it comes to trust in real-world human-robot interaction (HRI) settings: there exist outstanding issues in trust measurement, guarantees on robot behavior (e.g., with respect to user privacy), and handling rich multidimensional data. We examine how recent advances in psychometrics, trustworthy systems, robot-ethics, and deep learning can provide resolution to each of these issues. In conclusion, we are of the opinion that these methodological advances could pave the way for the creation of truly autonomous, trustworthy social robots.

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A Reexamination of the Mediating Effect of Trust among Alarm Systems' Characteristics and Human Compliance and Reliance

Cited by 4 publications

References 0 publications

The Role of Trust as a Mediator Between System Characteristics and Response Behaviors

The Role of Trust as a Mediator Between System Characteristics and Response Behaviors

False Alarms vs. Misses

Trust in Robots: Challenges and Opportunities

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