“…In this sense, enterprise architecture is an integrative approach to integrating processes, people, systems, technologies and business information (Lankhorst, 2009; Papazoglou and Van Den Heuvel, 2007). The integration of emerging technologies into an organization's ICT infrastructure is a major challenge that transforms today's ICT infrastructures to allow the collection, storage and analysis of data for decision-making (Kaynak et al , 2020; Pech e Vrchota, 2020; Vater et al , 2019). In this context, process modeling allows knowing and mapping all the elements related to organizational processes and facilitates the creation of a business structure integrated with ICT architectures that interconnect processes, people, machines, devices and systems, and change the structure of a business digitally by adopting breakthrough technologies (Ilin et al , 2021).…”