A research on the measurement of quality costs in the Turkish food manufacturing industry

Ömürgönülşen, Mine

doi:10.1080/14783360902863739

Cited by 24 publications

(18 citation statements)

References 20 publications

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“…Similar to the present study, Daunoriene and Staniskiene (2016) stated that a considerable amount of the quality cost literature has focused on quality cost implementation. However, Omurgonulsen (2009) mentioned that there have been many attempts to evaluate quality costs from both a theoretical and empirical perspective. So, to fill the above-identified gap between empirical and theoretical studies of CoQ, conceptual and literature review studies are suggested for the future to provide a more comprehensive understanding of CoQ.…”

Section: Discussionmentioning

confidence: 99%

Future research avenues of cost of quality: a systematic literature review

Dimitrantzou

Psomas

Vouzas

2020

TQM

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PurposeThe purpose of this paper is to identify the future research suggestions which have been made by several authors with regard to cost of quality (CoQ) and to group them into respective themes.Design/methodology/approachThis study was based on a systematic literature review (SLR) of 97 peer-reviewed journal articles in the field of CoQ published in well-known academic databases, such as Emerald, Elsevier, SpringerLink, Taylor & Francis, Wiley and Scopus. The time horizon for reviewing the literature was 9 years, particularly in the period between 2010 and 2018. The “Affinity diagram” was applied to group the future research suggestions into logical themes and the “Pareto diagram” to further categorize and prioritize these themes.FindingsA plethora of future research suggestions identified in the literature are analytically presented. Moreover, the analysis showed that the future research suggestions in the field of CoQ can be grouped under eleven meaningful themes, which are further categorized into two broad categories, meaning the vital and the useful.Research limitations/implicationsThis SLR was based on only fully accessed English articles published in international, peer-reviewed journals of the selected publishers. The restricted number of keywords used and the subjectivity in applying the “affinity diagram” are also limitations of this study.Practical implicationsThis paper provides insights into the future research perspectives in the field of CoQ. Thus, this analysis can serve as a resource for both researchers and practitioners to further develop this area according to the future research suggestions and the respective themes revealed.Originality/valueTo the best of the authors' knowledge, this is the first SLR presenting and analyzing the future research suggestions of CoQ.

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Section: Discussionmentioning

confidence: 99%

Future research avenues of cost of quality: a systematic literature review

Dimitrantzou

Psomas

Vouzas

2020

TQM

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“…The above trade-off (or lack of it) has been supported in the literature in a number of papers. Omurgonulsen (2009) presents an interesting survey to express that there is “a trade-off between conformance and non-conformance costs. The non-conformance costs can be reduced by increasing conformance expenditures.” Moreover, Omachonu et al (2004) describe a case study, which concludes that an increase in prevention cost plus appraisal cost leads to an improvement in quality, as well a decrease in failure cost.…”

Section: Literature Reviewmentioning

confidence: 99%

An exploratory analysis of quality costing in Greek F&B enterprises

Chatzipetrou

Moschidis

2017

TQM

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Purpose Given the fact that the Greek food and beverage (F&B) sector, along with the tourism sector, is the basis of Greek economy, the purpose of this paper is to depict the extent to which Greek F&B enterprises have embraced quality costing, as a means toward economic development and quality assurance. Since no previous research has taken place in this area, the paper aims to analyze whether the quality costing approach has been adopted, in order to achieve quality improvement and a reduction of production costs. Design/methodology/approach As the variables in this research are mostly nominal, and no similar work has been previously conducted in Greece, an exploratory approach is adopted, specifically multiple correspondence analysis. This approach enables the researcher not only to analyze the phenomenon in a more holistic way, but also to highlight potential issues and questions that have not been previously identified. Findings The research concludes that Greek F&B enterprises have not yet accepted the assumption that quality costing leads to a reduction of production costs and to quality improvement. Furthermore, a second analysis highlights that “turnover” and “ISO-HACCP systems” are the most dominant demographic variables, which have a direct relationship to prevention and internal failure costs. Originality/value Since the Greek F&B industry constitutes the larger “employer” of domestic manufacturing, this research sheds light on the role that quality costing plays in the development and success of the Greek F&B sector, by exploring the approach that has been adopted by F&B enterprises, as well as the economic outcome of this process.

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“…prevention-appraisal-failure costs. According to a number of papers (Omurgonulsen, 2009;Omachonu et al, 2004;Kazaz et al, 2005;Su et al, 2009;Kiani et. al, 2009), investment in prevention and appraisal costs lead to cost reduction and continuous improvement.…”

Section: Final Conclusionmentioning

confidence: 99%

Quality costing: a survey in Greek supermarkets using multiple correspondence analysis

Chatzipetrou

Moschidis

2016

International Journal of Quality &Amp; Reliability Management

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Purpose The present paper is an effort towards an integrated depiction of the quality costs of supermarkets in Greece. The purpose of the survey was to investigate to what extent the P-A-F model is used by Greek trade companies in the years of economic turmoil. Furthermore, it analyses how the quality costing process differentiates itself according to a number of demographic variables (size, number of employees, number of branches, ISO/HACCP certification). Design/methodology/approach The survey was conducted in 159 Greek supermarkets via a questionnaire. The method of Multiple Correspondence Analysis was successfully implemented in the process of answering the above mentioned questions. Findings The survey highlighted the limited use of quality costing practices among supermarkets. The way companies monitor quality costs proved to be highly dependent on their size, the economic circumstances and other variables (i.e. ISO/HACCP certification). Furthermore, our research provides evidence that prevention plus appraisal costs “balance” with failure costs at 83% of quality conformance. Originality/value The present study offers a first insight into the attitude of Greek supermarkets towards quality costing implementation. Moreover, it is enriched with empirical findings on the interrelations among the quality cost categories, which support and verify “the new COQ model”. Finally, given the fact that the majority of published research papers focus on quality costing in manufacturing companies, we chose to examine supermarkets, as a first attempt towards the analysis of quality costing in retail companies in Greece.

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A research on the measurement of quality costs in the Turkish food manufacturing industry

Cited by 24 publications

References 20 publications

Future research avenues of cost of quality: a systematic literature review

Future research avenues of cost of quality: a systematic literature review

An exploratory analysis of quality costing in Greek F&B enterprises

Quality costing: a survey in Greek supermarkets using multiple correspondence analysis

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