A Review of 25 Years of CSCW Research in Healthcare: Contributions, Challenges and Future Agendas

Fitzpatrick, Geraldine; Ellingsen, Gunnar

doi:10.1007/s10606-012-9168-0

Cited by 347 publications

(226 citation statements)

References 134 publications

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“…Delivering programmes for telecare in a cost-effective yet dependable way requires that we understand ageing in place as the product of collaborative networks, tying patients, technology suppliers, lay carers, health and care service providers together . CSCW research has shown how designing to support collaboration affords more dependable, safe and secure healthcare systems (e.g., Procter et al 2006;Fitzpatrick and Ellingsen 2012). It also emphasizes the importance of understanding and feeding users' experience of technologies back into design processes so that dependability can be seen in its socio-technical context.…”

Section: Resultsmentioning

confidence: 99%

Telecare Call Centre Work and Ageing in Place

Procter

Wherton

Greenhalgh

et al. 2016

Comput Supported Coop Work

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Abstract. We report findings from a study of call centre staff working to deliver a telecare service designed to enable older people to 'age in place'. We show the steps they routinely take to produce a care system on behalf of their clients and their families that is both workable within the constraints of available resources and fit-for-purpose. In doing so, we have seen how call centre staff share with one another their experiences and solutions to problems, carry out liaison work with networks of lay carers, and generally act as the 'glue' providing the all-important link between otherwise fragmented services. We conclude with some thoughts on the significant technical and organizational challenges if the 'ageing in place' vision is to be realized in a practical, secure, dependable and cost-effective way.

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Section: Resultsmentioning

confidence: 99%

Telecare Call Centre Work and Ageing in Place

Procter

Wherton

Greenhalgh

et al. 2016

Comput Supported Coop Work

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“…With new wireless, networked, and sensor-based advances, the choice of self-management practices, tools, and technologies has never been greater (Randell et al 2010). Personal health tools have been the focus of much research in HCI (Nunes et al 2015) and CSCW (Fitzpatrick and Ellingsen 2013), with some positive results in terms of behaviour change and emotional support. Personal health informatics systems for tracking one's personal health variables have been attributed to promoting self-reflection and awareness in self-care (Aarhus et al 2009).…”

Section: Introductionmentioning

confidence: 99%

Turning to Peers: Integrating Understanding of the Self, the Condition, and Others’ Experiences in Making Sense of Complex Chronic Conditions

O’Kane

Park

Mentis

et al. 2016

Comput Supported Coop Work

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Abstract. People are increasingly involved in the self-management of their own health, including chronic conditions. With technology advances, the choice of self-management practices, tools, and technologies has never been greater. The studies reported here investigated the information seeking practices of two different chronic health populations in their quest to manage their health conditions. Migraine and diabetes patients and clinicians in the UK and the US were interviewed about their information needs and practices, and representative online communities were explored to inform a qualitative study. We found that people with either chronic condition require personally relevant information and use a broad and varied set of practices and tools to make sense of their specific symptoms, triggers, and treatments. Participants sought out different types of information from varied sources about themselves, their medical condition, and their peers' experiences of the same chronic condition. People with diabetes and migraine expended great effort to validate their personal experiences of their condition and determine whether these experiences were 'normal'. Based on these findings, we discuss the need for future personal health technologies that support people in engaging in meaningful and personalised data collection, information seeking, and information sharing with peers in flexible ways that enable them to better understand their own condition.

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“…On a similar note, Berg explains how information technologies "afford the increased distribution of work practices over a greater number of entities, and over more times and spaces" (Berg 1999). Fitzpatrick and Ellingsen also shows how CSCW over the last 25 years has evolved from artifact mediated healthcare work, through locating healthcare in space and time, to expanding contexts of healthcare work with "large scale implementations -integration and standardization challenges" (Fitzpatrick & Ellingsen 2013). This coordination over time and space in the domain of healthcare is similar to what we see in the empirical account above.…”

Section: Coordinationmentioning

confidence: 59%

A Case Study of an Information Infrastructure Supporting Knowledge Work in Oil and Gas Exploration

Mikalsen

2014

COOP 2014 - Proceedings of the 11th International Conference on the Design of Cooperative Systems, 27-30 May 2014, Nice (France

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It is well rehearsed in the fields of CSCW and IS that the relationship between the social and the material is bi-directional and shaped locally. But what happens when knowledge work is stretched across space and time, and the practice of today relies on actions and reflections done elsewhere and at different times? This paper presents an on-going case study of oil and gas exploration that takes steps to shed light on this emerging issue. I argue the relevance of framing the process of generating interpretations in oil and gas exploration in terms of information infrastructures. The case is representative for other cases where practitioners´ reflections cannot immediately be confirmed by empirical observation. Through a discussion on the concepts of coordination and accumulation across the dimensions of space and time, I outline how an able information infrastructure in this domain must balance the dualism of the concepts of naturalisation and historification.

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A Review of 25 Years of CSCW Research in Healthcare: Contributions, Challenges and Future Agendas

Cited by 347 publications

References 134 publications

Telecare Call Centre Work and Ageing in Place

Telecare Call Centre Work and Ageing in Place

Turning to Peers: Integrating Understanding of the Self, the Condition, and Others’ Experiences in Making Sense of Complex Chronic Conditions

A Case Study of an Information Infrastructure Supporting Knowledge Work in Oil and Gas Exploration

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