A Review of Emotion Regulation and Development of a Framework for Emotion Regulation in the Workplace

A model of within person variation in leadership: Emotion regulation and scripts as predictors of situationally appropriate leadership

“…Specifically, a "script is a schematic knowledge structure held in memory that specifies behavior or event sequences that are appropriate for specific situations" (Gioia & Poole, 1984, p. 449). We make a clear distinction between experienced (or felt) emotions and expressed (or displayed) emotions (see Lawrence, Troth, Jordan, & Collins, 2011), while noting that emotion regulation involves both. Humphrey (2012a) recently argued for the central nature of distinguishing between a leader's feelings and their displayed emotions in leadership.…”

“…In this respect, the substantive body of emotion regulation research has generated many compelling insights that strongly influence how we understand the use of emotion by individuals (see the pioneering work of Gross, 1998;Gross, 2008;Gross & Thompson, 2007). Drawing on this work, Lawrence et al (2011) outline a framework for emotion regulation that provides a detailed explanation of the emotion regulation strategies available to leaders when managing situations and their followers. They note that within organizational behavior, the term emotion regulation has been used to describe a number of constructs from emotional labor (i.e., surface and deep acting) to emotional intelligence (i.e., the management of emotions).…”

“…In terms of experienced emotions, we consider that leaders use strategies to manage their experience (or feelings) of emotions in response to specific situations, workplace stressors and during interpersonal interactions (Lawrence et al, 2011). The leader's decision on how to experience emotions is a crucial and distinct part of the emotion regulation process and distinct from the way in which they may eventually display (or express) that emotion.…”

How does self-regulation of emotions impact employee work engagement: The mediating role of social resources

“…According to Gross (1998: 275), emotion regulation is defined as 'the processes by which individuals influence which emotions they have, when they have them, and how they experience and express these emotions.' Another stream of research on emotion regulation emerged from Mayer and Salovey's work on emotional intelligence (EI) (Lawrence et al, 2011). According to Mayer and Salovey (1997) and Davies et al (1998), emotional intelligence is 'a subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions' (Salovey & Mayer, 1990: 189).…”

“…The notion of emotion regulation comes from the development psychological literature, which was later adopted by Gross for use in social psychology and industrial and organizational psychology (Lawrence, Troth, Jordan, & Collins, 2011). According to Gross (1998: 275), emotion regulation is defined as 'the processes by which individuals influence which emotions they have, when they have them, and how they experience and express these emotions.'…”