A review of facilities management performance measurement

Abstract

Purpose The purpose of this paper is to present a comprehensive review of facilities management (FM) performance measurement (PM) research within the past two decades to understand existing gaps in FM PM literature. Design/methodology/approach The paper employs a systematic approach to review papers in FM PM published from 1997 to 2017. The articles published in selected peer-reviewed international journals in the last 20 years were collected by conducting literature search in the Web of Science and Scopus databases. The content of the papers were scrutinized to understand the gap in literature. Findings The review depicts a slow pace of FM PM research characterized by diverse and fragmented performance measures, whereas the existing PM frameworks are at the nascent stage. Research limitations/implications The judgments of the paper are based on the 54 papers selected for the critical review and analysis that should be treated as key issues in FM PM research agenda. The review also excludes energy management. Originality/value The paper identifies the gaps in the current PM literature in FM and set propositions for future research which is of utility and relevance to FM researchers more especially on the existing conceptual frameworks. To the best of the authors’ knowledge, this paper is the first attempt to conduct a review on FM PM in the extant literature.

Developing key performance indicators for hospital facilities management services: a developing country perspective

“…Yet most of the international and local performance measurement interventions in health care have focused on clinical performance of hospitals rather than FM (Amos et al , 2020), whereas existing performance measurement techniques are fraught with challenges and limited to FM performance measurement. Unarguably, setting standard KPIs to monitor FM service delivery is an important step towards performance measurement.…”

“…Others were environmental quality and maintenance expenditure. Amos et al (2019) in a systematic review of FM performance measurement, however, concluded that higher expectations of users on economic and functional efficiency of buildings have driven the interest in facilities maintenance performance measurement research. Che Ibrahim et al .…”

“…FM performance measurement is complex and where inadequate and inappropriate measures are used can result in dysfunctional behavior. In FM, however, there is a lack of uniform set of indicators for performance assessment due to variance in benchmarks, service scopes and the complexity of performance measurement (Amos et al , 2019). Moreover, the selection of KPIs should consider the audience involved in the development, audience/stakeholders for the KPIs and the mission of the organization (van der Voordt and Jensen, 2018).…”

Modelling the performance of waste management services in Ghana’s public hospitals

“…Myeda et al (2011), however, observed that the growing need for FM PM is in sharp contrast to the level of acceptance of FM PM. As a result, researchers should develop a comprehensive interest in FM PM and bridge the gap between FM research and practice (Amos et al, 2019). Further, given that measurement should lead to the systematic use of performance information through management, performance management should become an important element of PM.…”

Lean Facility Management 4.0: A Case Study

“…Building facility managers are expected to maximize the level of performance while maintaining a limited maintenance budget [44]where lean can contribute to minimize costs by reducing non-value added activities. Adding that FM and Lean meet in the value maximization and customer satisfaction, for this reason the company decided to implement Lean 4.0 with the objective of: For the company's perspectives, it will start a major BIM integration project, with the possibility of its alignment with Lean.…”