A Review of Internet of Things from Indian Perspective

Upadhyay, Kartik; Yadav, Ashwani Kumar; Gandhi, Palak

doi:10.1007/978-981-13-1642-5_55

Cited by 7 publications

(1 citation statement)

References 18 publications

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“…In a similar vein, Puspitasari et al (2019) assert that productivity and ease of access to information are good indicators of performance expectancy toward the use of IoT, leading to the high speed of service delivery to customers to improve performance. For example, Upadhyay et al (2019) discovered that performance expectancy in using IoT is a critical factor for customers to effectively use bank IoT services. Therefore, IoT usage and bank performance have a direct and significant effect on increasing service delivery speed to customers.…”

Section: Discussionmentioning

confidence: 99%

Internet of Things and organizational performance in the Tanzanian banks

Kisanjara

2023

IDD

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Purpose The adoption of the Internet of Things (IoT) as a new technology is gaining traction in many business organizations in developing countries. The purpose of this study is to assess the effect of IoT on the organizational performance of Tanzanian banks. Design/methodology/approach For data collection, this study used a quantitative approach with a questionnaire. A total of 342 respondents were considered, with an 82.16% response rate. AMOS software was used to analyze data using structural equation modeling (SEM) as the primary technique. Findings The results revealed that the majority of the hypotheses tested in this study have a significant effect on organizational performance, as indicated by their p-value of 0.05. However, there is no statistically significant effect of performance expectancy on organizational performance by lowering IoT operation costs. Furthermore, the availability of IoT has no discernible effect on organizational performance by improving service quality. Practical implications The findings of this study inform policymakers to reformulate information and communication technologies policy to clearly spell out the adoption and implementation of the IoT as a new technological innovation for providing services not only in the banking sector but also in other service delivery organizations. In particular, the policy should have a clear vision of implementing an appealing, conducive and positive, meaningful service delivery environment, as well as achieving appropriate, successful, effective and sustainable organizational performance Originality/value As a result, this paper contributes to a better understanding of the factors (including performance expectancy, effort expectancy and accessibility) of IoT on organizational performance by influencing operational costs, service delivery speed and service quality. These factors were not adequately addressed in previous related studies, and they have a significant influence on organizational performance levels in Tanzanian banks.

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Section: Discussionmentioning

confidence: 99%