2017
DOI: 10.24200/jonus.vol2iss2pp282-294
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A Review of Islamic Work Ethics and Spirituality Concepts in Service Industry

Abstract: This article reviews the empirical literature on Islamic work ethics and spirituality concepts in the service industry. An overview of the definition, ideas, and importance of applying Islamic work ethics and spirituality concepts are first introduced. Then, the review continues with the inclusion of past literature on both concepts through several sector classifications in service industries such as education, financial, telecommunication, public, and healthcare. Furthermore, the connection between Islamic wo… Show more

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Cited by 12 publications
(7 citation statements)
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“…According to the outcomes, the management of Islamic principles is based on the mutual trust of the managers and the employees. The researchers identified the relationship between the spiritual concept of Islam and work ethics in Islam (Suib & Said, 2017). The piece of research found out that work ethic in Islam has a significant positive impact on customer loyalty and the quality of the service.…”
Section: Literature Reviewmentioning
confidence: 99%
“…According to the outcomes, the management of Islamic principles is based on the mutual trust of the managers and the employees. The researchers identified the relationship between the spiritual concept of Islam and work ethics in Islam (Suib & Said, 2017). The piece of research found out that work ethic in Islam has a significant positive impact on customer loyalty and the quality of the service.…”
Section: Literature Reviewmentioning
confidence: 99%
“…Similarly, Townsend and Thompson (2013) found that a type of religion work ethic might affect the performance of organizational. In 2017, a review article was revealed the linkage between tawhidic paradigm and values in several sectors such as education, fi nancial, telecommunication, public, and healthcare (Suib & Said, 2017).…”
Section: Islamic Work Ethicmentioning
confidence: 99%
“…The study shows that the basis of Islamic management is the mutual trust between the managers and their subordinates. Suib & Said, (2017) identified the relationship between the Islamic concept of spirituality and the Islamic work ethics. They found that the Islamic work ethics has positive impact on the workers power, service quality and customer loyalty.…”
Section: Literature Reviewmentioning
confidence: 99%